Customer Service Associate

WHSmith North America; Detroit (MI); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Employee Discount

Job summary

Join WHSmith North America as a Customer Service Associate at Detroit Metropolitan Wayne County Airport. In this role, you will provide excellent service, assist with store operations, and maximize sales while ensuring a friendly environment. Weekend availability is required.

Qualifications

• 1+ years retail sales and/or cash handling experience.
• Fluency in English required for training and interactions.

Responsibilities

• Provide excellent customer service in a timely and friendly manner.
• Handle customer interactions gracefully and maximize sales through add-ons.
• Assist with store upkeep and inventory management.

Skills

Excellent communication

People skills

Multitasking

Problem solving

Job description

Share this job as a link in your status update to LinkedIn.

Job Title

Customer Service Associate

Location

Detroit Metropolitan Wayne County Airport (DTW) - Detroit, MI 48242 US (Primary)

Job Type

Full Time/Part Time

Category

Customer Service

Education

Job Description

Join ourField Teamand help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

TheCustomer Service Associatewill provide excellent service to customers in a timely, courteous, and friendly fashion.

Location:Detroit Metropolitan Wayne County Airport

Schedule: Weekend availability required

Pay:$15.00/hr.

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Handles each customer in a courteous and gracious manner
• Maximize sales by achieving add-on sales and recommendations
• Knowledge of the store’s stock; stock varies by store location
• Assists in the upkeep of the store by maintaining store displays and merchandising.
• Assists with inventory and receiving of merchandise
• Replenish backstock to maintain appropriate levels of merchandise on the floor
• Markdown merchandise as needed.
• CSA’s may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store – they may not open the store
• Other duties may be assigned

Job Requirements

• 1 year + retail sales and/or cash handling experience
• Excellent communication and people skills
• Ability to multitask and problem solve
• TAM Card may be required depending upon location
• Additional Security clearance may be required depending upon location
• Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

Additional Requirements

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.