General Manager

ADP, Inc.; Centereach (NY); On-site; USD 90,000 - 105,000; Full time

Job summary

Gala Foods in Centereach, NY seeks a General Manager to direct daily retail operations, staff leadership, and customer service for the Deli/retail location. The GM will drive performance and ensure top-notch store experience.

The role requires strong retail management background, P&L oversight, inventory control, scheduling, vendor coordination, and strict adherence to health codes and safety standards, with extended hours as needed, including weekends and holidays.

Qualifications

• Three to five years of supervisory experience in a high-volume grocery environment.
• Strong understanding of Profit & Loss, labor cost, budgeting, and margins.
• Proficiency with POS systems and inventory tracking tools.

Responsibilities

• Oversee opening and closing procedures and smooth daily store operations.
• Inspect floors, storage areas, and equipment for cleanliness and function.
• Enforce safety, sanitation, and hygiene standards.
• Work long hours with flexibility (50+ hours/week) including weekends/holidays.
• Stand/walk for extended periods; lift up to 50 lbs as needed.
• Recruit, hire, train, and supervise store employees across all departments.
• Manage scheduling, payroll hours, and labor budgets; conduct performance reviews.
• Mentor staff and promote a positive work environment to reduce turnover.
• Manage store budget, monitor P&L, control expenses, and analyze sales data.
• Set and exceed sales targets and KPIs; identify growth opportunities.
• Oversee inventory, stock rotation, and product ordering to minimize waste.
• Coordinate with suppliers, vendors, and distributors; manage pricing and displays.
• Address customer inquiries and resolve escalated issues; ensure compliance.

Skills

Retail management

Leadership

POS systems

Inventory management

Budgeting / P&L

Staff training

Vendor relations

Job description

Salary Range: $90,000.00 To $105,000.00 Annually

About Us:

Gala Foods is a leading retailer committed to providing high-quality products and exceptional customer service. We are currently seeking a dedicated and experienced Deli Department Supervisor to join our team and oversee the operations of our Deli department.

Job Description

We are seeking a dynamic and experienced General Manager (GM) at our Centereach, New York location. The ideal candidate directs all daily operations, financial performance, staff management, and customer service for a retail location. The ideal candidate will have a strong background retail management, exceptional leadership skills, and a passion for delivering top-notch customer experiences.

Key Responsibilities

Daily Operations and Floor Management

• Oversee opening and closing procedures and maintain a smooth flow of daily store activities.
• Inspect sales floors, storage areas, and equipment for cleanliness and proper function.
• Enforce store safety, sanitation, and hygiene standards.
• Open flexibility to work long hours (often 50+ hours per week) including early mornings, late nights, weekends, and holidays.
• Ability to remain standing or walking for extended periods and lift up to 50 lbs. if necessary.
• Additional related task/cross-functional support.

Staff Management and Leadership

• Recruit, interview, hire, train, and supervise store employees across all departments.
• Conduct performance reviews, manage scheduling, and review payroll hours to fit labor budgets.
• Mentor team members and promote a positive work environment to reduce turnover

Financial and Business Performance

• Manage the store budget, monitor profit and loss (P&L) statements, and control operational expenses.
• Analyze sales data and track financial records to identify growth opportunities.
• Set and work to exceed sales targets and key performance indicators (KPIs).

Inventory and Supply Chain

• Oversee inventory levels, stock rotation, and product ordering to minimize waste and stockouts.
• Coordinate and build relationships with suppliers, vendors, and distributors.
• Manage pricing updates, promotional displays, and merchandising strategies

Customer Service and Compliance

• Address customer inquiries and resolve escalated complaints or disputes.
• Ensure total compliance with local health codes, labor laws, and corporate safety policies

Experience

• Retail Management Experience- Three (3) to Five (5) years of supervisory experience specifically within a high—volume grocery, supermarket environment.
• Strong comprehension of Profit and Loss (P&L), labor cost calculations, budgeting, and margin management.
• Proficiency using Point of Sale (POS) systems and inventory tracking tools.
• Inventory Control- Comprehensive understanding of supply chain logistics, vendor negotiation, and shrinkage (theft/waste) reduction strategies.
• Regulatory Compliance- familiarity with local health codes, OSHA guidelines, food and safety standards, and labor laws.