General Manager

Exhibition Hub; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Exhibition Hub in Boston is seeking a General Manager to lead the Bubble Planet venue on a 6-to-12-month term. You will oversee daily operations, train and motivate a frontline team, and ensure a top-quality guest experience across the rotating schedule.

This role is not desk-based; you will be on the floor, solving real-time issues, managing health and safety, budgets, and coaching staff to deliver memorable family-friendly experiences.

Qualifications

• 2+ years in leisure, hospitality, or family-venue operations.
• Proven ability to lead, train and motivate a team.
• Experience delivering high guest satisfaction in a dynamic setting.

Responsibilities

• Oversee day-to-day venue operations and guest flow.
• Lead on-floor team with hands-on coaching and supervision.
• Ensure health & safety compliance and risk management.
• Manage budgets and venue performance targets.
• Collaborate with other venues in Exhibition Hub to share best practices.

Skills

Team leadership

Guest experience

Budget management

Problem solving

On-floor leadership

Job description

A General Manager at Bubble Planet will learn Exhibition Hub procedures and standards before building a team to deliver a top-quality experience to each and every guest.

As the locations team lead and the main contact between your location and the rest of the Exhibition Hub world, you will ensure that your team is trained to work cohesively setting up, delivering and closing down the Bubble experience throughout a 6 to 12 month term depending on length of lease of location.

The experience is a temporary space built to cater to attendees of all ages with a large family audience in attendance. You can see more of the experience at bubble-planet.com which features inflatables, photo opportunities and interactive exhibits throughout.

What you will bring to the role:

You will be an experienced operational leader who enjoys being visible on the floor and working alongside your team. You'll take ownership of the day-to-day running of the venue, supporting your managers and team members while ensuring our guests receive an excellent experience.

This is not a desk-based management position. We're looking for someone who is comfortable getting involved, solving problems as they arise and leading by example.

• Position and Length of Job: General Manager, 6-to-12-month term depending on lease
• Working pattern: Full-time, including evenings and weekends as required
• Operating hours: Rotating schedules covering approximately 8:00am-11:00pm, Monday-Sunday

Experience Required

Ideally, you will have 2+ years' demonstrable experience in the following areas:

• Managing a fast-paced leisure, hospitality, visitor attraction or entertainment venue
• Leading, motivating and managing an operational team
• Managing a venue or attraction with significant child and family attendance
• Delivering consistently high standards of guest experience and customer service
• Managing day-to-day venue operations, including health & safety and risk management
• Working with budgets and taking financial responsibility for venue performance

Personal Qualities

We are looking for someone who:

• Has a proven history of training, coaching and developing teams
• Leads from the front and is comfortable taking a hands-on approach
• Remains calm, organized and solutions-focused in a busy environment
• Has excellent communication and people-management skills
• Is confident making decisions and taking ownership of issues
• Is commercially aware and comfortable balancing guest experience with operational requirements
• Is adaptable and willing to support different areas of the venue when required
• Has a positive, professional approach and can confidently represent Exhibition Hub and the venue

About Exhibition Hub

Exhibition Hub creates immersive, interactive and educational entertainment experiences for audiences around the world. Following the success of experiences including Van Gogh, Dalí, Klimt, Bubble and Titanic Worldwide we are now coming to Boston, Massachusetts.

We're looking for a General Manager who shares our enthusiasm for creating memorable experiences and can lead the venue and its team to deliver the highest standards every day.