Venue Leader

Immersive Gamebox; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus and incentive programs

Health & Vision insurance

Employee Assistance Programme (EAP)

Job summary

A dynamic entertainment company located in Houston, Texas, is seeking a Venue Leader to oversee venue operations, drive performance, and maximize profits. The ideal candidate will have over 2 years of general management experience, focus on customer satisfaction, and exhibit strong leadership and organizational skills. This position offers opportunities for professional development and a positive work environment with benefits including health insurance and bonus programs.

Qualifications

• Proven track record of delivering profitable growth.
• Experience managing Health & Safety and liaising with local authorities.
• Ability to train and motivate employees effectively.

Responsibilities

• Lead venue operations and maximize profits.
• Develop strategic business objectives and improve profitability.
• Build and manage a dynamic team to drive sales.

Skills

General Management

Customer Satisfaction

Leadership

Marketing

Problem Solving

Detail-Oriented

Education

2+ years of General Management experience

Job description

We are looking for people who want more than a job - they want to help build a company that disrupts an entire industry. With us, you’ll be allowed to push your boundaries, find out what you’re capable of, work with and learn from brilliant colleagues, and enjoy the journey of building a business. Sound like something you can get on board with? Awesome.

Job Purpose:

As Venue Leader, you are an influential leader and strategic business partner that tells our story, delivers service, creates culture, maximizes profits, and supports operations and guest satisfaction. The GM is responsible for the performance of their venue. General Manager is expected to take ownership of venue performance, measured by profitable growth, customer experience, staff retention, and company standards.

A successful Venue Leader will partner with the Support office and VP of Operations to develop strategic business objectives and goals that optimize the business’s performance and profitability. The GM is an ambassador for the company, who should lead by example and set the highest standards for themselves and their team while building a dynamic and exciting working environment.

Key Accountabilities:

• Responsible for assessing the business on a weekly/daily basis
• Managing a team of 4+ TMs, driving their performance and succession
• Adhere to company policies for site safety and creating an overall safe, clean, and inviting space for team members and guests, and following local, government, and regional compliance and abiding by legal standards
• Collaborative partner to all leading Support Office business functions for guidance, optimizing brand improvement, and day-to-day operational support
• Focus on building and leading a team that efficiently drives sales and staff/guest retention
• Guide, develop, and implement decisions that outline policies, procedures, and systems to improve business operations, service, retention, and overall experience
• Oversee complete wage control and management
• Maintain brand guidelines, and build and reaffirm company values with the team and members
• Compliance with all permits and regulations
• Drive and lead local marketing and outbound sales efforts
• Optimistic, enthusiastic, and “can do” attitude
• Strong sense of ownership, but understands when to escalate issues
• Precise, organized, and attentive to detail
• Thrives in a fast and changing environment
• Calm under pressure. Able to troubleshoot and solve problems quickly
• Commitment to efficiency and excellence – do things fast and right
• Promote and maintain a positive and professional environment

Measures of Success:

• Meet and exceed yearly budgeted venue sales
• Meet and exceed IGB KPIs
• Ensure monthly PES and review score goals are met
• Effective wage control in department as per budgeted expectations
• Ensure key events are held and executed successfully, such as Spring Break, Holidays, etc., and during key happenings for the city and community
• Ensure successful expansion within the community, city and within various industries
• Works closely with every aspect of the business to identify and drive process improvement opportunities and operational excellence

Budget Responsibilities:

• Meet and exceed yearly budgeted venue sales
• Ensure monthly PES and review scores and goals are met
• Effective wage control as per budgeted expectations
• Control of overheads and variable monthly spends as per budgeted expectations

Experience Required:

• 2+ years General Management experience of a branded retail, hospitality or leisure unit
• Background experience of working in F&B or sales based business (preferred, not required)
• Proven track record of delivering profitable growth, alongside customer satisfaction
• Experience of working with technology, both customer-facing and for business operations
• Experience of managing Health & Safety, and liaising with Landlords and Local Authorities as required
• Experience of driving demand through local marketing activities, both offline and online
• Ability to supervise, train and motivate all levels of employees
• Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and planning
• Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable
• Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient, and detail-oriented.

Benefits:

• Bonus and incentive programs
• Health & Vision insurance
• Employee Assistance Programme – EAP (Self and Family)