General Manager

Funbox Bowie MD

Bowie (MD)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Paid time off (up to 2 weeks/year)

Bonus opportunities tied to revenue and performance

Flexible schedule

Training support

Job summary

Funbox Bowie MD is seeking a General Manager to lead operations in their bounce park. You will drive revenue, optimize operations, and create a strong team culture while ensuring customer satisfaction. This role requires a leader who can effectively manage a diverse team and operational budget. Qualifications include at least 3 years of general management experience and proficiency in P&L management and team KPIs. The position offers a base salary of $40,000–$50,000 plus bonus opportunities and flexible scheduling.

Qualifications

3+ years of general management experience in high‑volume environments.
2+ years of experience managing sales targets and team KPIs.
Strong understanding of P&L management and inventory control.
Must be available evenings, weekends, and holidays.

Responsibilities

Lead a team of 20–50 employees and create a high-performance culture.
Own park P&L, manage costs, and drive revenue.
Ensure all safety training and compliance protocols are followed.
Proactively resolve guest issues and supervise overall guest experience.

Skills

Leadership

P&L Management

Customer Service

Team Management

Communication

Tools

Microsoft Office

POS Systems

Job description

ABOUT FUNBOX

FUNBOX is the world’s largest bounce park — an immersive, screen‑free experience designed to get kids moving, laughing, and connecting with their families. We operate high‑energy, high‑volume inflatable parks that prioritize safety, guest experience, and operational excellence. Visit funbox.com to learn more about the company or visit our instagram account instagram.com/funbox.

ABOUT THE ROLE

As a General Manager (GM), you are the business leader of the park — responsible for driving revenue, optimizing operations, creating a strong team culture, and ensuring our mission is delivered to thousands of guests each month. You’ll lead by example, manage department leaders, and bring strategic discipline to every part of the operation — from birthday party satisfaction to team accountability and long‑term growth.

This is a role for a proven operator who thrives in a fast‑paced, customer‑first environment and understands how to coach a team, manage a P&L, and cultivate a brand that families love.

RESPONSIBILITIES

Team Leadership & Guest Experience

Lead a team of 20–50 employees, including Assistant Managers, Leads, and Coordinators
Create a high‑performance culture through recognition, accountability, and coaching
Act as the highest‑level Manager on Duty (MOD)
Oversee hiring, onboarding, scheduling, evaluations, promotions, and performance management
Model FUNBOX brand values by delivering an exceptional guest experience at every touchpoint
Proactively resolve guest issues and follow up with thorough documentation

Operations, Revenue & Expense Management

Own park Profit & Loss (P&L), cost controls, labor budgeting, and operational efficiency
Drive revenue across ticket sales, birthday parties, merchandise, and events
Monitor KPIs and train staff to understand their role in achieving performance targets
Collaborate with marketing to execute local campaigns and community outreach
Ensure cleanliness, inventory accuracy, and vendor coordination across departments

Safety, Compliance & Facility Oversight

Oversee all safety training, emergency response readiness, and compliance protocols
Ensure OSHA and internal safety procedures are followed daily
Manage maintenance requests, equipment checks, and cleanliness standards
Close attractions or adjust staffing when needed for safety
Complete and review daily reports on operations, incidents, and team status

QUALIFICATIONS

3+ years of general management experience in high‑volume environments (family entertainment, retail, fitness, hospitality, or events preferred)
2+ years of experience managing sales targets and team KPIs
Strong understanding of P&L management, forecasting, and inventory control
Excellent communication and leadership skills with a hands‑on, team‑first approach
Proficient in Microsoft Office, POS systems, and reporting tools
Must be available to work evenings, weekends, and holidays as needed
Ability to stand and walk for extended periods and lift up to 20 lbs
Passion for working with kids and families in a fast‑paced, energetic setting

PERFORMANCE METRICS