General Liability Claims Manager — Lead & Elevate Team

CNA Insurance; Brea (CA); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance in California seeks a Director-level claims leader for the General Liability line to drive team performance and ensure effective resolution of claims in line with company standards. The role emphasizes coaching, data-driven decision making, and cross-functional collaboration in a hybrid work environment.

Qualifications include a Bachelor’s degree, seven years in related work, and prior management experience; certifications are preferred.

Responsibilities

• Oversees and manages a team of claims professionals for General Liability, setting expectations and coaching.
• Ensures claims are handled per company protocols, maintaining quality, service and controlled expenses.
• Drives customer satisfaction by meeting service levels and resolving escalated issues promptly.
• Monitors performance metrics, analyzes data, and guides strategy to improve outcomes.
• Collaborates with internal and external partners including underwriters, SIU, and recovery services.
• Maintains regulatory compliance and participates in projects as needed.

Job description

CNA Insurance in California seeks a Director-level claims leader for the General Liability line to drive team performance and ensure effective resolution of claims in line with company standards. The role emphasizes coaching, data-driven decision making, and cross-functional collaboration in a hybrid work environment.

Qualifications include a Bachelor’s degree, seven years in related work, and prior management experience; certifications are preferred.