General Clerk

1st Choice, LLC; Baltimore (MD); On-site; USD 21,000 - 34,000; Part time

Job summary

1st Choice, LLC is hiring two temporary administrative staff to support the Home and Community Based Options Waiver Supports Planner program. You will handle participant communication, scheduling, and chart administration while ensuring documentation and records stay compliant.

The role emphasizes accuracy, confidentiality, and teamwork in a fast-paced office environment across the United States. This temporary position offers opportunities to grow with a well-established staffing firm.

Qualifications

• Strong verbal and written communication for professional interactions.
• Excellent organizational skills with high attention to detail for chart management.
• Ability to manage time, handle confidential information securely, and collaborate in an office setting.
• Comfort with office technology, phone systems, and document management tools.

Responsibilities

• Participant communication and monthly tracking, log calls with outcomes, and escalate as needed.
• Scheduling bi-weekly field visits and coordinating initial/quarterly/annual schedules.
• Create and maintain participant charts, manage documents, and follow up on missing paperwork.

Skills

Verbal & written communication

Organizational skills

Time management

Confidential information handling

Team collaboration

Office technology proficiency

Tools

MS Office

Document management tools

Job description

Job Description

Choose 1st Choice — we care about our people, offer great benefits, and create real opportunities to grow. With 20+ years of nationwide staffing success, we’re here to help you thrive. We’re an equal opportunity employer and welcome all qualified applicants.

We are seeking two temporary administrative staff members to provide critical support to our Home and Community Based Options Waiver Supports Planner program. The ideal candidates will assist Support Planners with daily operational tasks, participant communication, scheduling, and case file management to ensure all participant charts are up to date and compliant.

Key Responsibilities

1. Participant Communication & Monthly Tracking

• Monthly Contact Calls: Conduct regular check-in phone calls with participants enrolled in the waiver program.
• Documentation: Accurately log the date, time, and outcome of each call (successful vs. unsuccessful) for the Support Planner's records.
• Escalation & Communication: Identify and promptly communicate any participant requests or concerns requiring a Support Planner's direct intervention.

2. Scheduling & Field Visit Coordination

• Visit Management: Assist Support Planners in scheduling bi-weekly field visits.
• Outreach: Contact participants and applicants to coordinate and confirm initial, quarterly, and annual visit schedules.

3. Case File & Chart Administration

• Chart Creation & Upkeep: Assist with establishing new participant charts and bringing existing charts completely up to date.
• Document Management: Handle physical and digital filing, make copies of important documents, and assist with document organization.
• Follow-Up: Coordinate with Support Planners to request and track any missing documentation required for participant files.

Qualifications & Skills

• Strong verbal and written communication skills for professional phone interactions.
• Exceptional organizational skills with high attention to detail for case file management.
• Ability to manage time effectively, handle confidential information securely, and work collaboratively in an office environment.
• Comfort using office technology, phone systems, and database/document management tools.

Company Description

1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.

At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.