GECX AI Platform Architect | GCP & Conversational AI

Info Way Solutions; Charlotte (NC); On-site; USD 150,000 - 210,000; Full time

Job summary

Infosys seeks a highly experienced GECX AI Platform Architect to design, develop, and implement secure, scalable customer experience solutions on Google Gemini for Customer Experience. You will lead end-to-end architecture while remaining hands-on in coding, PoCs, integrations, and production deployment.

The role requires strong expertise in contact center tech, Google CCAI, conversational AI, agentic AI, and GCP, with responsibility to lead technical discussions and provide architecture

Qualifications

• 12+ years of experience in solution architecture and engineering, with expertise in enterprise contact centers or AI/ML solutions.
• Hands-on experience with Google GECX, Google CCAI, CX Agent Studio, Dialogflow CX, Vertex AI, Gemini, and GCP.
• Strong programming skills in Python and/or Java, with REST/JSON APIs, SQL, Git, and CI/CD.

Responsibilities

• Design end-to-end GECX solutions across voice, chat, web, mobile, and assisted-service channels.
• Build and deploy Agentic Voice and Chat solutions using CX Agent Studio, Dialogflow CX, Vertex AI, Gemini, and GCP.
• Lead design reviews, code reviews, and hands-on implementation across onshore and offshore teams.

Skills

Architectural leadership

Hands-on coding

Stakeholder management

Technical leadership

Education

Bachelor's degree in CS/Engineering

Google Cloud certification

Tools

Google GECX

Google CCAI

CX Agent Studio

Dialogflow CX

Vertex AI

Gemini

GCP

Python

Java

Job description

Infosys seeks a highly experienced GECX AI Platform Architect to design, develop, and implement secure, scalable customer experience solutions on Google Gemini for Customer Experience. You will lead end-to-end architecture while remaining hands-on in coding, PoCs, integrations, and production deployment.

The role requires strong expertise in contact center tech, Google CCAI, conversational AI, agentic AI, and GCP, with responsibility to lead technical discussions and provide architecture