GBS Strategy Consultant - AI-Enabled Transformation

Deloitte France; Charlotte (NC); On-site; USD 96,000 - 188,000; Full time

Job summary

Deloitte is seeking a Consultant, Global Business Services to help transform operating models, governance, and service delivery for enterprise functions, leveraging ERP, automation, analytics, and AI-enabled capabilities.

You will work across Finance Transformation and adjacent functions, collaborating with teams in the US and globally to deliver impactful client engagements and governance considerations for AI use in shared services.

Qualifications

• 2+ years of consulting or industry experience in Global Business Services, shared services, outsourcing, Finance Transformation, or business operations.
• Bachelor's degree from an accredited university in business, Finance, Accounting, Engineering, Information Systems, or a related discipline.
• Experience supporting operating model design, governance, process improvement, or business transformation initiatives.
• Experience creating client deliverables using Microsoft PowerPoint and performing analysis using Microsoft Excel.
• Experience with one or more: Tableau, Power BI, ServiceNow, Salesforce, HighRadius, BlackLine, Basware, workflow tools, automation tools, or AI-enabled solutions.
• Exposure to generative AI, agentic AI, intelligent automation, predictive analytics, or AI-enabled workflows.
• Ability to travel 50%, on average, based on the work you do and the clients served.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Support client engagements focused on Global Business Services, shared services, outsourcing, and enterprise operating model transformation.
• Analyze current-state operations, governance structures, service delivery models, and functional processes across Finance and other enterprise functions.
• Support the design of future-state operating models and processes with ERP, workflow, automation, analytics, and AI-enabled capabilities.
• Research and evaluate generative AI, agentic AI, intelligent automation, and predictive analytics use cases relevant to GBS service delivery.
• Help document hybrid human-AI workflows and determine where work is done by people vs automation or AI agents.
• Support AI and automation roadmaps to scale pilots into embedded capabilities.
• Contribute to governance considerations for responsible use of AI and automation in shared services.
• Develop client deliverables such as meeting materials, workplans, status reports, business cases, and presentations for workshops.
• Support project management, stakeholder coordination, change adoption, communications, and training activities.
• Contribute to proposal development, pursuit activities, knowledge sharing, and practice development.

Skills

Communication skills

Independence & teamwork

Attention to detail

Task management

Curiosity about AI

Travel readiness

Education

Bachelor's degree in business, Finance, Accounting, Engineering, Information Systems, or related

Tools

Tableau

Power BI

ServiceNow

Salesforce

HighRadius

BlackLine

Basware

Workflow tools

Automation tools

AI-enabled solutions

Job description

Deloitte is seeking a Consultant, Global Business Services to help transform operating models, governance, and service delivery for enterprise functions, leveraging ERP, automation, analytics, and AI-enabled capabilities.

You will work across Finance Transformation and adjacent functions, collaborating with teams in the US and globally to deliver impactful client engagements and governance considerations for AI use in shared services.