Gate Security Specialist — Customer-Focused Guard

Carvana; Lenoir City (TN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Holiday pay

401(k) matching

Job summary

ADESA, a Carvana-owned company, is seeking a Security Guard I to patrol gates, verify authorized access, and greet customers at our facility. You will support inventory protection and respond to emergencies while maintaining a professional image.

The role requires 1-2 years in customer service, strong communication, and the ability to work outdoors in varying weather. Join a fast-paced team committed to safety and service across our locations.

Qualifications

• 1-2 years of experience within a customer service environment.
• Strong attention to detail and communication skills.
• Ability to relate well with others and establish strong working relationships.
• Ability to handle conflict situations in a positive way.
• Ability to accurately enter data on a handheld device or computer.
• Strong customer service skills.
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment.

Responsibilities

• Secure all gates and buildings and patrol the premises. Sound alarms and notify authorities in case of emergency.
• Verify only authorized individuals enter the property. Provide facility directions to customers, vendors and transporters.
• Check gate passes to ensure vehicles are authorized to exit property.
• Check departing vehicles to guard against theft of company property.
• Greet customers at the gate and provide prompt and courteous service. Resolve customer complaints in a friendly manner.
• When difficult situations arise, de-escalate situations to ensure we win with partners and collaborate on the forefront.
• Watch and report irregularities such as fire hazards, leaking water pipes and doors left unsecured.
• Account for and identify all keys, codes or other safety and security information
• Maintain a current list of emergency and management telephone numbers
• Maintain good operating condition of all equipment and facilities, including handheld devices and printers. Notify management of all breakdowns and maintenance needs.
• Maintain a professional appearance and orderly work environment
• Practice and promote teamwork continuously. Set a good personal example of attitude and performance
• Maintain a good flow of communication with all auction team members and leaders
• Any other duties assigned by the designated manager

Skills

Customer service

Attention to detail

Communication skills

Conflict resolution

Data entry

Teamwork

Organizational skills

Education

High School diploma or GED preferred

Job description

ADESA, a Carvana-owned company, is seeking a Security Guard I to patrol gates, verify authorized access, and greet customers at our facility. You will support inventory protection and respond to emergencies while maintaining a professional image.

The role requires 1-2 years in customer service, strong communication, and the ability to work outdoors in varying weather. Join a fast-paced team committed to safety and service across our locations.