Gate Security & Customer Service Pro

Carvana; Mercer (PA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay

Quality Benefits

Holiday and Paid Time Off

Education and Equipment Reimbursement

Matching 401(k)

Career Path Opportunities

And More!

Job summary

ADESA, a Carvana-owned company, operates at sites across the US, including the Mercer facility in Pennsylvania. This hourly role places you at the gate, protecting assets and greeting customers while following Inventory Control procedures.

You will use handheld devices to record vehicle data, verify VINs, and assist vendors and transporters. Strong customer service and data-entry skills are essential.

Qualifications

• 2-3 years of experience within a customer service environment.
• Strong attention to detail and communication skills.
• Ability to relate well with others and establish strong working relationships.
• Ability to handle conflict situations in a positive way.
• Ability to accurately enter data on a handheld device or computer.
• Strong customer service skills.
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment.
• High School diploma or GED preferred.

Responsibilities

• Secure all gates and buildings and patrol the premises. Sound alarms and notify authorities in case of emergency.
• Verify only authorized individuals enter the property. Provide facility directions to customers, vendors and transporters.
• Check gate passes to ensure vehicles are authorized to exit property.
• Check departing vehicles to guard against theft of company property.
• Greet customers at the gate and provide prompt and courteous service. Resolve customer complaints in a friendly manner.
• When difficult situations arise, de-escalate situations to ensure we win with partners and collaborate on the forefront.
• Using a handheld device, input vehicle information including the VIN number, miles, owner identification, vehicle options, repair orders and any other pertinent information.
• Verify the VIN number being entered matches the VIN number on the shipper’s Bill of Lading.
• Watch and report irregularities such as fire hazards, leaking water pipes and doors left unsecured.
• Account for and identify all keys, codes or other safety and security information
• Maintain a current list of emergency and management telephone numbers
• Maintain good operating condition of all equipment and facilities, including handheld devices and printers. Notify management of all breakdowns and maintenance needs.
• Maintain a professional appearance and orderly work environment
• Practice and promote teamwork continuously. Set a good personal example of attitude and performance
• Maintain a good flow of communication with all auction team members and leaders
• Any other duties assigned by the designated manager

Skills

Customer service experience

Attention to detail

Communication skills

Conflict resolution

Teamwork

Education

High School diploma or GED

Tools

Handheld device usage

Data entry

Job description

ADESA, a Carvana-owned company, operates at sites across the US, including the Mercer facility in Pennsylvania. This hourly role places you at the gate, protecting assets and greeting customers while following Inventory Control procedures.

You will use handheld devices to record vehicle data, verify VINs, and assist vendors and transporters. Strong customer service and data-entry skills are essential.