Gate Pass & Verification Specialist

Cox Automotive; College Park (GA); On-site; USD 47,537,000 - 71,234,000; Full time

Benefits offered by this job

Paid time off

7 paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive seeks a Business Services Specialist I to provide customer service and administrative support at the Back Gate, ensuring vehicle release processes are accurate, efficient, and secure. You will assist clients with gate passes, verify documents, scan and enter information, and spot discrepancies or potential fraud.

When volumes allow, you will also support Front Office tasks such as handling client service emails and light administrative duties.

Responsibilities

• Provide friendly, professional service to clients arriving at the Back Gate.
• Assist clients with questions regarding the gate pass and vehicle release process.
• Review and verify gate passes and supporting information before vehicle release.
• Ensure required documentation is complete and accurate.
• Communicate clearly with clients when additional information or verification is required.
• Scan gate passes and related documentation into the appropriate system.
• Perform accurate and timely data entry.
• Verify vehicle, client, and gate pass information for accuracy and consistency.
• Maintain accurate electronic records of gate transactions.
• Follow established procedures for vehicle releases and escape exceptions when necessary.
• Remain alert for altered, duplicated, suspicious, or potentially fraudulent gate passes or documentation.
• Identify discrepancies between documentation and information contained within internal systems.
• Follow established escalation procedures when information cannot be verified or potential fraud is identified.
• Protect sensitive client, vehicle, and business information.
• Support site security by ensuring established gate and vehicle-release procedures are consistently followed.
• During periods of lower Back Gate volume, assist the Front Office with client service emails.
• Research and respond to routine client questions or route requests to the appropriate team member.
• Assist with basic administrative tasks and data entry as needed.Partner with Front Office team members to provide a consistent customer experience.

Job description

Cox Automotive seeks a Business Services Specialist I to provide customer service and administrative support at the Back Gate, ensuring vehicle release processes are accurate, efficient, and secure. You will assist clients with gate passes, verify documents, scan and enter information, and spot discrepancies or potential fraud.

When volumes allow, you will also support Front Office tasks such as handling client service emails and light administrative duties.