Gastroenterology Scheduling Manager — ECW & Digital Health

Digestive & Liver Disease Consultants, PA; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Free uniforms

Paid time off

Training & development

Vision insurance

Opportunity for advancement

Job summary

Digestive & Liver Disease Consultants, PA in Houston seeks an experienced Scheduling Manager – Gastroenterology to oversee back-office scheduling and patient access operations. The ideal candidate will bring extensive private medical practice experience, gastroenterology expertise, and hands-on ECW proficiency to manage referrals, provider schedules, and staff performance.

You will drive workflow improvements, optimize schedules, verify insurance, coordinate patient communications, and supervise

Qualifications

• 8–10 years of experience in a private medical practice.
• Gastroenterology experience is required.
• Hands-on experience with eClinicalWorks (ECW) is essential.
• Experience with physician scheduling, referrals, patient access workflows.
• Experience in a high-volume, multi-provider practice is preferred.
• Supervisory or management experience is strongly preferred.
• Strong understanding of digital health and digital patient-access workflows.
• Ability to evaluate existing workflows and implement improvements.

Responsibilities

• Oversee daily back-office scheduling operations and ensure timely completion of scheduling activities.
• Manage high-volume patient scheduling through telephone, web scheduling, Healow Patient Portal, and other digital appointment channels.
• Oversee incoming patient calls, scheduling inquiries, portal messages, and appointment requests.
• Manage referral workflows, patient outreach, follow-ups, and timely conversion of referrals into scheduled appointments.
• Maintain physician and nurse practitioner scheduling templates, including template changes and time off.
• Optimize provider schedules by monitoring cancellations, no-shows, open slots, and backlog.
• Verify insurance eligibility and benefits and identify issues affecting appointments.
• Provide patient estimates and coordinate applicable patient collections.
• Coordinate post-hospital follow-up appointments and obtain hospital documentation.
• Maintain physician call schedules and coordinate with the answering service.
• Manage daily scheduling/front-desk staffing coverage based on patient volume.
• Maintain staff time-off calendars and review timecards as needed.
• Train and supervise scheduling and front-desk staff on ECW workflows and patient service standards.
• Monitor staff productivity and workflow completion.
• Reconcile daily front-desk cash batches and process ECW credit-card adjustments.
• Identify workflow gaps and implement improvements to scheduling and patient access.

Skills

Gastroenterology

Scheduling

Leadership

Digital health

ECW expertise

Tools

eClinicalWorks (ECW)

Job description

Digestive & Liver Disease Consultants, PA in Houston seeks an experienced Scheduling Manager – Gastroenterology to oversee back-office scheduling and patient access operations. The ideal candidate will bring extensive private medical practice experience, gastroenterology expertise, and hands-on ECW proficiency to manage referrals, provider schedules, and staff performance.

You will drive workflow improvements, optimize schedules, verify insurance, coordinate patient communications, and supervise