Scheduling Specialist II - Gastroenterology

Baylor College of Medicine; Houston (TX); Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

Baylor College of Medicine in Houston is seeking a motivated scheduler to handle Gastroenterology procedures. The role includes patient education, navigation through the journey, prepping patients, and scheduling with BCM & BSLMC EMR.

Responsibilities include registering patients in EMRs, triaging referrals, and communicating instructions prior to procedures. Monday–Friday, 8 hours daily, with emphasis on accuracy and excellent customer service.

Qualifikationen

• High school diploma or GED.
• One year of relevant scheduling experience.
• Experience with referrals and EMR systems.
• Excellent customer service and communication skills.

Aufgaben

• Review referrals and orders to schedule procedures.
• Triages patients and coordinates with providers.
• Schedule procedures in BCM and BSLMC EMR and set dates.
• Communicate instructions to patients before procedures.
• Verify patient ID and details on all documents.
• Coordinate with endoscopy team to fill endoscopy block.
• Respond to patient calls and MyChart messages.
• Perform cross-checks for scheduling conflicts.

Kenntnisse

Scheduling

Customer service

Communication

Attention to detail

Organization

Ausbildung

High school diploma or GED

Tools

BCM EMR

BSLMC EMR

MyChart

Jobbeschreibung

Summary

The section of Gastroenterology & Hepatology is looking to recruit an enthusisastic and motivated scheduler to schedule Gastroenterology procedures.

Summary

The section of Gastroenterology & Hepatology is looking to recruit an enthusisastic and motivated scheduler to schedule Gastroenterology procedures. The position requires patient education and navigation through the patient's journey, including prepping patients for the procedure and scheduling the procedure with BCM & BSLMC EMR. The candidate will triage patients by working with providers and clinical team for any referrals that could be scheduled as a clinic visit or procedure. The candidate will also register patients in both EMRs, review incoming referrals and orders, and answer patient calls and/or MyChart Messages. The work schedule is Monday - Friday, 8 hours per day. We are looking for candidates who are organized, motivated, and passionate about providing excellent customer service to our patients.

Job Duties

• Reviews incoming referrals and orders.
• Triages patients.
• Schedules appointments and/or procedures in BCM and BSLMC , assuring that every referred patient will have a procedure date scheduled.
• Works closely with the referral center.
• Contacts patients for instructions before the procedure and notifies the patient of date/time/arrival time.
• Requests additional information from referring physicians if needed.
• Works closely with endoscopy care coordination team to fill endoscopy block.
• Works on order work queue to select orders and schedule patients.
• Works closely with MD for any patient special instructions, including procedure locations and clearances prior.
• Performs cross-checks for procedural or scheduling conflicts to ensure accuracy of exam.
• Verifies and confirms patient identification and patient information including patient precautions and other vital information on all documentation, as observed by supervisor.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.

Preferred Qualifications

• Procedure scheduling experience.
• Experience with referrals.

Work Authorization Requirement

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.