Scheduling Manager - Gastroenterology

Digestive & Liver Disease Consultants, PA; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Free uniforms

Paid time off

Training & development

Vision insurance

Opportunity for advancement

Job summary

Digestive & Liver Disease Consultants, PA in Houston seeks an experienced Scheduling Manager – Gastroenterology to oversee back-office scheduling and patient access operations. The ideal candidate will bring extensive private medical practice experience, gastroenterology expertise, and hands-on ECW proficiency to manage referrals, provider schedules, and staff performance.

You will drive workflow improvements, optimize schedules, verify insurance, coordinate patient communications, and supervise

Qualifications

• 8–10 years of experience in a private medical practice.
• Gastroenterology experience is required.
• Hands-on experience with eClinicalWorks (ECW) is essential.
• Experience with physician scheduling, referrals, patient access workflows.
• Experience in a high-volume, multi-provider practice is preferred.
• Supervisory or management experience is strongly preferred.
• Strong understanding of digital health and digital patient-access workflows.
• Ability to evaluate existing workflows and implement improvements.

Responsibilities

• Oversee daily back-office scheduling operations and ensure timely completion of scheduling activities.
• Manage high-volume patient scheduling through telephone, web scheduling, Healow Patient Portal, and other digital appointment channels.
• Oversee incoming patient calls, scheduling inquiries, portal messages, and appointment requests.
• Manage referral workflows, patient outreach, follow-ups, and timely conversion of referrals into scheduled appointments.
• Maintain physician and nurse practitioner scheduling templates, including template changes and time off.
• Optimize provider schedules by monitoring cancellations, no-shows, open slots, and backlog.
• Verify insurance eligibility and benefits and identify issues affecting appointments.
• Provide patient estimates and coordinate applicable patient collections.
• Coordinate post-hospital follow-up appointments and obtain hospital documentation.
• Maintain physician call schedules and coordinate with the answering service.
• Manage daily scheduling/front-desk staffing coverage based on patient volume.
• Maintain staff time-off calendars and review timecards as needed.
• Train and supervise scheduling and front-desk staff on ECW workflows and patient service standards.
• Monitor staff productivity and workflow completion.
• Reconcile daily front-desk cash batches and process ECW credit-card adjustments.
• Identify workflow gaps and implement improvements to scheduling and patient access.

Skills

Gastroenterology

Scheduling

Leadership

Digital health

ECW expertise

Tools

eClinicalWorks (ECW)

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Summary

Digestive & Liver Disease Consultants (DLDC) is seeking an experienced Scheduling Manager – Gastroenterology to oversee back‑office scheduling and patient access operations. The ideal candidate will have extensive experience in a high-volume private medical practice, strong gastroenterology experience, and hands‑on expertise with eClinicalWorks (ECW). This position requires someone who can independently manage scheduling workflows, referrals, provider schedules, staff performance, and digital patient access while continuously improving operational efficiency.

Roles & Responsibilities

• Oversee daily back-office scheduling operations and ensure timely completion of scheduling activities.
• Manage high-volume patient scheduling through telephone, web scheduling, Healow Patient Portal, and other digital appointment channels.
• Oversee incoming patient calls, scheduling inquiries, portal messages, and appointment requests.
• Manage referral workflows, patient outreach, follow‑ups, and timely conversion of referrals into scheduled appointments.
• Maintain physician and nurse practitioner scheduling templates, including template changes, blocked schedules, provider time off, and patient rescheduling.
• Optimize provider schedules by monitoring cancellations, no‑shows, open appointment slots, and scheduling backlogs.
• Verify insurance eligibility and benefits and identify issues that may affect appointments or procedures.
• Provide patient estimates and coordinate applicable patient collections.
• Coordinate post‑hospital follow‑up appointments and obtain required hospital documentation.
• Maintain physician call schedules and coordinate with the answering service.
• Manage daily scheduling/front‑office staffing coverage based on patient volume, provider schedules, and staff availability.
• Maintain staff time‑off calendars and review employee timecards as needed.
• Train, supervise, and support scheduling and front‑desk staff on ECW workflows, scheduling processes, and patient service standards.
• Monitor staff productivity, referral and scheduling queues, unresolved patient requests, and workflow completion.
• Reconcile daily front‑desk cash batches, prepare deposits, and process applicable credit‑card voids and adjustments in ECW.
• Identify workflow gaps and implement improvements to scheduling, referral management, and patient access processes.
• Effectively utilize digital health and patient‑access tools, including online scheduling, patient portals, automated patient communication, and digital appointment workflows.
• Provide hands‑on scheduling support when necessary to maintain efficient operations.

Qualifications

• 8–10 years of experience working in a private medical practice required.
• Gastroenterology experience required.
• Strong hands‑on eClinicalWorks (ECW) experience required.
• Strong experience with physician scheduling, referrals, patient access, and back‑office workflows.
• Experience working in a high‑volume, multi‑provider medical practice preferred.
• Supervisory, lead, or management experience strongly preferred.
• Strong understanding of digital health and digital patient‑access workflows, including online appointment scheduling, patient portals, automated communication, and digital patient engagement.
• Ability to evaluate existing workflows, identify inefficiencies, and implement process improvements.
• Strong leadership, accountability, organizational, and problem‑solving skills.
• Ability to independently manage priorities and adapt to changing operational needs in a fast‑paced medical practice.