Gastroenterology Patient Services & Scheduling Specialist

UPMC; York (York County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

UPMC Specialty Care Gastroenterology Associates in York, PA is seeking a Patient Services Representative to handle patient greeting, front desk registration, scheduling, and checkout in a fast-paced specialty practice.

This role supports patient experiences and administrative duties, including collecting copayments, verifying insurance, navigating the MyUPMC portal, and routing calls to the appropriate departments.

Qualifications

• Two years of experience in a medical / billing / fiscal or customer service function preferred.
• Completion of high school diploma or equivalent required.
• Experience with computer-based applications and typing skills preferred.
• Knowledge of medical terminology preferred.
• Prior experience with Medipac, Epic, or other health records systems preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through self-arrival technology or check in patients at the front desk based on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources for ancillary service scheduling at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Follow up on unresolved patient questions or needs to ensure appropriate continuity of care.
• Register patients in the Biometrics program and explain the benefits of participation.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Assist patients with understanding their financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits with the appropriate carrier through online verification systems or telephone inquiries.
• Obtain signatures from patients or family members for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
• Appropriately distribute and triage phone calls to other departments and/or clinical providers.
• Assist with administrative duties, including but not limited to scanning medical records and faxing.
• Stay informed on the navigation and usability of the UPMC Patient Portal and confidently communicate what patients need to know to navigate the portal.
• Schedule appointments and procedures through the call center.
• Perform face-to-face procedure scheduling with patients.
• Complete patient registration activities.
• Work recall lists and departmental work queues.
• Perform other duties as assigned.

Skills

Customer service

Front desk

Scheduling

Registration

Call center

Education

High school diploma

Tools

Epic

Medipac

Job description

UPMC Specialty Care Gastroenterology Associates in York, PA is seeking a Patient Services Representative to handle patient greeting, front desk registration, scheduling, and checkout in a fast-paced specialty practice.

This role supports patient experiences and administrative duties, including collecting copayments, verifying insurance, navigating the MyUPMC portal, and routing calls to the appropriate departments.