Patient Experience Specialist - Front Desk

UPMC; Pittsburgh (Allegheny County); On-site; USD 34,000 - 52,000; Full time

Job summary

UPMC St. Margarets in Pittsburgh seeks a Full-Time Patient Services Representative to welcome patients, guide them through self-arrival technology, collect copayments, and update registrations at checkout.

Responsibilities include scheduling follow-up appointments, connecting patients to financial advocacy resources, verifying insurance benefits, and assisting with administrative duties such as scanning medical records and triage calls. Shifts are 40 hours weekly with varied start times.

Qualifications

• Strong customer service skills and a courteous approach.
• Ability to explain financial obligations and copayments clearly.
• Experience guiding customers through self-check-in or registration processes.

Responsibilities

• Provide a warm greeting for all patients and guide them through self-check-in or desk check-in.
• Collect copayments and any applicable patient payments at the point of service.
• Update patient registration and schedule follow-up appointments at checkout.
• Assist patients in navigating the healthcare system with clear instructions.
• Connect patients to financial advocacy resources when appropriate.
• Register patients in Biometrics and promote the MyUPMC portal.

Skills

Customer service

Payment collection

Scheduling

Insurance verification

Biometrics enrollment

Job description

UPMC St. Margarets in Pittsburgh seeks a Full-Time Patient Services Representative to welcome patients, guide them through self-arrival technology, collect copayments, and update registrations at checkout.

Responsibilities include scheduling follow-up appointments, connecting patients to financial advocacy resources, verifying insurance benefits, and assisting with administrative duties such as scanning medical records and triage calls. Shifts are 40 hours weekly with varied start times.