Gastroenterology Patient Access Specialist

University Hospitals; Concord (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

University Hospitals in Concord, OH seeks a Patient Access Representative for the Gastroenterology department to greet patients, verify demographics and insurance, and schedule appointments.

You will use EPIC, support MyChart enrollment, and ensure accurate registration while delivering compassionate service in a fast-paced clinic.

Ideal candidates have 1+ year of customer service in healthcare and are detail-oriented team players dedicated to patient satisfaction.

Qualifications

• Exceptional communication with patients and providers.
• Ability to juggle multiple responsibilities and handle interruptions.
• Strong organizational skills.
• Problem-solving for scheduling conflicts and missing documents.
• Attention to detail in patient information.
• Compassion for patients and caregivers.
• Understanding of confidentiality and PHI.
• Basic knowledge of electronic health records and medical terminology.

Responsibilities

• Check patients in and out for visits.
• Answer phone inquiries and schedule appointments.
• Assist patients with enrolling and using MyChart.
• Enter, update and validate patient demographic, insurance & financial information.
• Communicate information to the care team.
• May contact insurance companies regarding coverage, preapprovals, billing and other issues.
• Collect and process patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workqueues, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC.

Skills

Exceptional communication

Multitasking / prioritization

Organizational skills

Problem solving

Attention to detail

Compassion

Confidentiality

Electronic health records knowledge

Education

High School Equivalent / GED

Associate's Degree or progress towards degree

Medical Terminology

Job description

University Hospitals in Concord, OH seeks a Patient Access Representative for the Gastroenterology department to greet patients, verify demographics and insurance, and schedule appointments.

You will use EPIC, support MyChart enrollment, and ensure accurate registration while delivering compassionate service in a fast-paced clinic.

Ideal candidates have 1+ year of customer service in healthcare and are detail-oriented team players dedicated to patient satisfaction.