Patient Access Representative Gastroenterology- Concord

University Hospitals

Concord (OH)

On-site

USD 32,000 - 46,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

University Hospitals in Concord, OH seeks a Patient Access Representative for the Gastroenterology department to greet patients, verify demographics and insurance, and schedule appointments.

You will use EPIC, support MyChart enrollment, and ensure accurate registration while delivering compassionate service in a fast-paced clinic.

Ideal candidates have 1+ year of customer service in healthcare and are detail-oriented team players dedicated to patient satisfaction.

Qualifications

Exceptional communication with patients and providers.
Ability to juggle multiple responsibilities and handle interruptions.
Strong organizational skills.
Problem-solving for scheduling conflicts and missing documents.
Attention to detail in patient information.
Compassion for patients and caregivers.
Understanding of confidentiality and PHI.
Basic knowledge of electronic health records and medical terminology.

Responsibilities

Check patients in and out for visits.
Answer phone inquiries and schedule appointments.
Assist patients with enrolling and using MyChart.
Enter, update and validate patient demographic, insurance & financial information.
Communicate information to the care team.
May contact insurance companies regarding coverage, preapprovals, billing and other issues.
Collect and process patient payments for visit copays, coinsurance, deductibles and prior balances.
Assist with completion of various types of paperwork and forms.
Effectively work EPIC workqueues, worklist and inbasket messages.
Schedules referrals and follow-up visits.
Accurate and timely scanning of documents into EPIC.

Skills

Exceptional communication

Multitasking / prioritization

Organizational skills

Problem solving

Attention to detail

Compassion

Confidentiality

Electronic health records knowledge

Education

High School Equivalent / GED

Associate's Degree or progress towards degree

Medical Terminology

Job description

Job Description - Patient Access Representative Gastroenterology- Concord (2600075W)

A Brief Overview

The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.

What You Will Do

Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments.
Assists patients with enrolling and utilizing MyChart.
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
Assist with completion of various types of paperwork and forms.
Effectively work EPIC workques, worklist and inbasket messages.
Schedules referrals and follow-up visits.
Accurate and timely scanning of documents into EPIC

Additional Responsibilities

Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
Actively participates in UH emergency preparedness.
Maintains a clean and organized work area.
Will be cross-trained to perform other duties as assigned.
May be scheduled to work at off-sites.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

High School Equivalent / GED (Required)
Associate's Degree or progress towards degree (Preferred)
Medical Terminology (Preferred)

Work Experience

1+ years Customer Service (Required)
1+ years Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)
Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

Physical Demands