Gastroenterology Office Administrative Assistant

University Hospitals; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals in Cleveland, OH is seeking a Provider Administrative Assistant for Gastroenterology at CMC to support clinic operations, manage schedules, and handle patient communications. This role emphasizes accuracy, PHI protection, and professional customer service.

The ideal candidate has 1+ year secretarial experience in healthcare, strong Excel/Word skills, and the ability to organize, prioritize, and multi-task in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• 1+ years secretarial experience preferably in health care setting.
• Medical terminology preferred.
• Experience with demonstrated problem solving ability required.

Responsibilities

• Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
• Completes correspondence /or administrative paperwork.
• Types, transcribes and process correspondence, documents, grant papers and publications.
• Coordinates timely submission of grant papers and publications.
• Performs general office duties and provides back up support for other staff as needed.
• Other departmental duties assigned as needed.

Job description

University Hospitals in Cleveland, OH is seeking a Provider Administrative Assistant for Gastroenterology at CMC to support clinic operations, manage schedules, and handle patient communications. This role emphasizes accuracy, PHI protection, and professional customer service.

The ideal candidate has 1+ year secretarial experience in healthcare, strong Excel/Word skills, and the ability to organize, prioritize, and multi-task in a fast-paced environment.