Medical Assistant: Front Desk & Patient Flow

University Hospitals Pain Management; Cleveland, Northern (OH, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

University Hospitals Pain Management in Cleveland is seeking a Medical Assistant to support clinic operations and patient care.

You will manage patient flow, perform front desk duties such as scheduling and collecting payor information, and ensure PHI is handled in accordance with UH policies. The role requires adherence to departmental documentation and training requirements to maintain patient safety and privacy.

Qualifications

• Performs basic Medical Assistant duties as part of clinic operations.
• Manages patient flow to facilitate efficient unit operations.
• Handles front desk tasks including scheduling, collecting payor information and related documentation.
• Maintains compliance with PHI and UH policies.

Responsibilities

• Facilitates unit operations by managing patient flow.
• Responsible for all front desk duties specific to department, including scheduling patients, collecting and verifying patient payor information and other patient documentation.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Skills

Patient flow management

Front desk duties

Scheduling

PHI compliance

Job description

University Hospitals Pain Management in Cleveland is seeking a Medical Assistant to support clinic operations and patient care.

You will manage patient flow, perform front desk duties such as scheduling and collecting payor information, and ensure PHI is handled in accordance with UH policies. The role requires adherence to departmental documentation and training requirements to maintain patient safety and privacy.