Provider Administrative Assistant Gastroenterology CMC

University Hospitals; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals in Cleveland, OH is seeking a Provider Administrative Assistant for Gastroenterology at CMC to support clinic operations, manage schedules, and handle patient communications. This role emphasizes accuracy, PHI protection, and professional customer service.

The ideal candidate has 1+ year secretarial experience in healthcare, strong Excel/Word skills, and the ability to organize, prioritize, and multi-task in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• 1+ years secretarial experience preferably in health care setting.
• Medical terminology preferred.
• Experience with demonstrated problem solving ability required.

Responsibilities

• Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
• Completes correspondence /or administrative paperwork.
• Types, transcribes and process correspondence, documents, grant papers and publications.
• Coordinates timely submission of grant papers and publications.
• Performs general office duties and provides back up support for other staff as needed.
• Other departmental duties assigned as needed.

Job description

Job Description - Provider Administrative Assistant Gastroenterology CMC (260008PK)

Provider Administrative Assistant Gastroenterology CMC - ( 260008PK )

What You Will Do

• Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
• Completes correspondence &/or administrative paperwork.
• Types, transcribes and process correspondence, documents, grant papers and publications.
• Coordinates timely submission of grant papers and publications.
• Performs general office duties and provides back up support for other staff as needed.
• Other departmental duties assigned as needed.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 1+ years secretarial experience preferably in health care setting. (Preferred) and
• Medical terminology (Preferred) and
• Experience with demonstrated problem solving ability (Required)

Knowledge, Skills, & Abilities

• Computer skills in a Windows environment (Required proficiency)
• Demonstrate proficient verbal and written communication skills
• Ability to organize and prioritize workload to achieve expected outcomes
• Proven ability to successfully manage multiple tasks simultaneously
• Basic knowledge of office equipment
• Basic computer skills in Windows environment
• Excellent verbal & written communication skills
• Experience in customer service environment
• Excellent Organizational skills
• Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely at to 20 lbs???
• Climbing Rarely

Travel Requirements

• 10%