Garden-to-Table Host: Warm Guest Experience & Flow

Menus-and-Venues; Wayland (MA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

URBN family

Garden-to-table culture

Welcoming spaces

Employee perks & discounts

Job summary

Terrain Café, a chef-driven, garden-to-table restaurant, is seeking a Host to welcome guests, manage reservations, and coordinate seating with warmth and precision. You are first and last contact, shaping the guest experience through calm, attentive service and clear communication with the team.

This on-site role requires flexibility, the ability to lift up to 50 lbs, OpenTable familiarity, and a collaborative spirit.

Qualifications

• 1+ year of hosting or customer service experience preferred.
• Confident communicator and calm under pressure.
• Familiarity with OpenTable or similar systems.
• Strong multitasking and organizational skills.
• Flexible availability including mornings, evenings, weekends, and select holidays.
• Able to lift up to 50 lbs and remain on your feet for extended periods.

Responsibilities

• Greet and seat guests with warmth, efficiency, and professionalism.
• Assist with coats, strollers, accessibility, and special seating needs.
• Accommodate guest requests (e.g., highchairs, dietary restrictions).
• Follow Steps of Service from arrival to farewell.
• Maintain a calm, polished demeanor—even during peak periods.
• Use online booking tools to manage reservations and waitlists.
• Strategically assign tables to maintain pacing and optimize flow.
• Accurately quote wait times and provide timely updates to guests.
• Confirm reservations, special requests, and private dining notes.
• Relay guest preferences, celebrations, and allergies to servers and BOH.
• Communicate with managers to adjust seating and service needs.
• Participate in team check-ins and pre-shift meetings.
• Serve as a liaison between front- and back-of-house teams.
• Complete opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and resets.
• Keep host stand and entrance clean and organized.
• Enforce café policies regarding large parties, pets, and decor guidelines.
• Assist with online ordering kiosk, pickup orders, and delivery drivers.
• Represent the brand’s welcoming, garden-inspired ambiance.

Skills

Hosting experience

OpenTable familiarity

Calm under pressure

Strong communication

Tools

OpenTable

Job description

Terrain Café, a chef-driven, garden-to-table restaurant, is seeking a Host to welcome guests, manage reservations, and coordinate seating with warmth and precision. You are first and last contact, shaping the guest experience through calm, attentive service and clear communication with the team.

This on-site role requires flexibility, the ability to lift up to 50 lbs, OpenTable familiarity, and a collaborative spirit.