Garden-to-Table Server: Elevated Guest Experience

URBN Urban Outfitters, Inc.; Northern (KY); Hybrid; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

URBN family benefits

Garden-to-table restaurant culture

Employee discounts across URBN brands

Growth and cross-training

Job summary

Terrain Café, part of URBN brands, is seeking a dedicated Server to join our front-of-house team. You will greet guests, guide them through seasonal menus and beverages, and deliver attentive, detailed service in a garden-to-table setting.

Ideal candidates bring warmth, curiosity, and strong hospitality instincts, with experience in high-volume environments and familiarity with Toast POS. Flexibility for mornings, evenings, weekends, and holidays is preferred.

Qualifications

• Previous experience in an elevated, high-volume environment preferred.
• Friendly, guest-focused communicator with a poised, professional presence.
• Ability to multitask while staying calm and organized under pressure.
• Passionate about hospitality, food, and sustainability.
• Familiarity with Toast POS.

Responsibilities

• Provide personalized, elevated service in a welcoming, nature-inspired setting.
• Guide guests through seasonal menus and beverage offerings.
• Follow steps of service with consistency.
• Anticipate guest needs and deliver prompt, thoughtful attention throughout service.
• Create a calm, intentional atmosphere that encourages return visits.
• Greet and engage guests with enthusiasm, poise, and genuine hospitality.
• Take and accurately input orders using the Toast POS system.
• Deliver food and beverages in a timely and polished manner.
• Offer refined tableside wine service and engaging beverage presentations.
• Maintain cleanliness and organization across all service areas.
• Process payments accurately and follow café standards.
• Conduct menu tours that demonstrate in-depth knowledge of dish preparation, ingredient sourcing, and local purveyors.
• Confidently explain specials and seasonal updates.
• Recommend well-matched food and drink pairings.
• Educate guests on our beverage menu, including wines, craft beers, non-alcoholic drinks, and specialty coffees.
• Complete seasonal menu testing, as directed.
• Support teammates and jump in where needed during service.
• Work collaboratively with peers, respecting that we all play a part in the guest experience.
• Adapt to evolving guest needs and pacing in a dynamic dining environment.
• Participate in daily team meetings and seasonal tastings to stay aligned.

Skills

Guest-focused service

Multitasking under pressure

Hospitality passion

Toast POS familiarity

Flexible availability

Tools

Toast POS

Job description

Terrain Café, part of URBN brands, is seeking a dedicated Server to join our front-of-house team. You will greet guests, guide them through seasonal menus and beverages, and deliver attentive, detailed service in a garden-to-table setting.

Ideal candidates bring warmth, curiosity, and strong hospitality instincts, with experience in high-volume environments and familiarity with Toast POS. Flexibility for mornings, evenings, weekends, and holidays is preferred.