Garden Event Coordinator & Guest Experience Lead

Dallas Arboretum; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Dallas Arboretum is seeking an events coordinator to act as a professional liaison during rental, group, wedding, and Arboretum sponsored activities. You will work under the Sales and Operations Manager to ensure events run smoothly, supervise staff, and maintain the Arboretum’s property in good condition.

The role requires interaction with guests, enforcement of Arboretum rules, and timely incident reporting.

Qualifications

• High school diploma or equivalent; some college desirable.
• Two+ years event coordination/hospitality highly desirable.
• Good verbal skills and good written communication skills, ability to complete required paperwork for event execution.
• Physical ability to walk repeatedly outside to successfully execute event, e.g. escort deliveries, oversee set up, handle emergency situations, etc.
• Ability to work flexible hours, nights/weekend availability preferred.
• Friday-Sunday availability required.
• Driver’s license to drive garden vehicles.
• Ability to pass all pre-employment requirements including background check and drug screening

Responsibilities

• Assist the Sales and Operations Manager in overseeing and/or directing the Arboretum’s staff for event set-up/tear-down (when requested), assuring that the physical arrangement is according to plan and that Arboretum’s property (tables, chairs, tablecloths, etc.) is in good and clean condition.
• Direct caterers and outside delivery/set-up personnel for appropriate set-up and usage of Arboretum facilities.
• Provide direction for security/parking staff as needed to assure appropriate access to property and safe vehicular access to the gardens.
• Professionally interact with guests and maintain unobtrusive availability to respond to any needs/problems that may occur during an event.
• Enforce Arboretum rules and regulations throughout each event; assure appropriate care of furniture/property by attentive observation during event. Take appropriate action as needed.
• Respond timely and appropriately to any incidents according to Event Manual and maintain appropriate documentation, such as first aid action, property damage, etc.
• Complete appropriate documentation for event, obtaining necessary signatures; document any problems or observations related to the event.

Skills

Verbal communication

Written communication

Event coordination

Time management

Education

High school diploma or equivalent

Some college

Job description

Dallas Arboretum is seeking an events coordinator to act as a professional liaison during rental, group, wedding, and Arboretum sponsored activities. You will work under the Sales and Operations Manager to ensure events run smoothly, supervise staff, and maintain the Arboretum’s property in good condition.

The role requires interaction with guests, enforcement of Arboretum rules, and timely incident reporting.