Grocery Customer Experience Lead

Kroger; Sandy (OR); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger in Sandy, Oregon is seeking a customer-focused team member to create an exceptional shopping experience and maintain a safe, clean store environment. You will assist the department manager in reaching sales and profit goals while upholding QA standards and the company’s values of respect, honesty, integrity, diversity, inclusion and safety.

Your daily duties include answering customer questions, stocking and labeling merchandise, offering samples, and communicating promotions.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions with suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of grocery specials.
• Provide customers with fresh products they have ordered.
• Recommend grocery items to meet customer needs.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs and notify management of unsafe conditions.
• Inspect equipment and report needed repairs.
• Notify management of accidents.
• Report safety risks or illegal activity.
• Perform essential functions with/without accommodation.

Skills

18+ age

Stress management

Effective communication

Basic math

Job description

Kroger in Sandy, Oregon is seeking a customer-focused team member to create an exceptional shopping experience and maintain a safe, clean store environment. You will assist the department manager in reaching sales and profit goals while upholding QA standards and the company’s values of respect, honesty, integrity, diversity, inclusion and safety.

Your daily duties include answering customer questions, stocking and labeling merchandise, offering samples, and communicating promotions.