Garages/Lots-Dispatcher

VPNE Parking Solutions LLC; Burlington (MA); On-site; USD 30,000 - 41,000; Full time

Job summary

VPNE Parking Solutions LLC seeks a Dispatcher to schedule and notify operators and drivers for passenger shuttle services. The role includes preparing detailed shift reports from logs, calls, and schedules, and maintaining accurate records.

You will assign transportation, monitor trip status, and coordinate with staff to ensure on-time service. Strong communication, organization, and customer service skills are essential in a fast-paced environment.

Qualifications

• Excellent communication skills and the ability to adapt to changing situations.
• Proven customer service and interpersonal skills.
• Attention to detail.
• Poise, tact, diplomacy and sound judgment.
• Organizational and time management skills.

Responsibilities

• Schedule transportation services and notify operators/drivers.
• Assign standby or extra-board operators to handle absences or surges.
• Monitor trip status and adjust as needed for on-time performance.
• Maintain attendance logs, check-out records, and scheduling data.
• Provide information to customers and maintain professional communication.
• Direct staff and report issues to Shuttle Operations Manager.
• Perform other duties to ensure efficient department operation.

Skills

Communication

Customer service

Multitasking

English proficiency

Team player

Tools

Windows OS

MS Office

Job description

Position Summary

The Dispatcher schedules and notifies operators and drivers to service vehicles that carry passengers. At the end of each shift, the Dispatcher prepares a detailed report on all activities occurring during their shift using the records, logs, and schedules of calls received during the transition.

Responsibilities

Dispatch Operators and Drivers

• Assign transportation services


• Assign stand‑by or extra‑board operators in the event of operator absences, increased service volumes, or to minimize service disruptions because of traffic, vehicle malfunctions, operator problems, and emergencies


• Assign vehicles considering preventive maintenance schedules and capacity needs.


• Monitor operators and trip status, adjusting and reassignments as necessary to ensure on‑time performance.

Maintain Detailed Logs

• Maintain an attendance log for operators and other appropriate staff


• Maintain check‑out records


• Maintain scheduling and performance data in the event of real‑time operations


• Accurately and appropriately document daily activities related to service

Customer Service

• Maintains two‑way communication with operators, providing information on customers, cancellations, and directional assistance when necessary


• Communicate effectively with operations staff regarding scheduling or passenger issues.


• Maintain a professional demeanor and appearance.

Managing Staff

• Effectively direct employees in the performance of their duties


• Report any staff issues to Shuttle Operations Manager


• Perform other duties as assigned to ensure the efficient operation of the department.

Years of Experience

Minimum of 1 year of relevant experience within the transportation industry

Language Skills

Proficient in English both verbally and written

Requirements

• Excellent communication skills with the ability to adapt to changing situations and listen to feedback


• Proven customer service and interpersonal skills


• Attention to detail


• Demonstrate poise, tact, and diplomacy and have sound judgment and discretion.


• Excellent verbal and written communication skills


• Organizational and time management skills


• General knowledge of Windows-based computer operating systems and Microsoft Office


• Able to work as a member of the team


• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups


• Ability to adapt and remain flexible in a fast-paced environment


• Ready to use a multi-line phone system and handle multiple tasks concurrently


• Travel requirement outside of the immediate area (as a percent) < 5%