Garage Door Field Expert & Technician Coach

HELP Plumbing, Heating and Air Conditioning; Cincinnati (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive pay and commission package

Company vehicle and gas card

Medical/Dental/Vision/Life Insurance

401(K) with employer match

Paid time off and holidays

Ongoing professional development and培训

Job summary

HELP Plumbing, Heating and Air Conditioning is seeking a Home Services Specialist to serve as the technical expert for the garage door department. You will establish quality standards, develop technician training, and create standard operating procedures while performing hands-on garage door service, repairs, installations, and customer sales as needed.

This is a non-supervisory, field-based role that influences technician performance through coaching, technical guidance, and collaboration with

Qualifications

• Strong knowledge of residential garage door systems, openers, springs, cables, tracks and safety practices.
• Experience mentoring, coaching, or training technicians, or serving as a lead technician.
• Ability to teach technical concepts and provide constructive feedback.
• Excellent communication with technicians, customers, and leadership.

Responsibilities

• Field Service and Technical Support: perform inspections, repairs, maintenance, replacements, installations, opener service, spring and cable work, safety checks and troubleshooting for residential customers.
• Sales and Customer Solutions: evaluate needs, explain options, prepare estimates, recommend upgrades and conduct sales professionally.
• Quality Assurance and Field Coaching: ride-alongs, jobsite observations, and inspections to verify workmanship and safety; provide coaching and feedback.
• Training and Development: build and deliver ongoing training materials and competency checklists for technicians.
• Standard Operating Procedures and Department Development: establish procedures for garage door service, safety, and documentation.
• Operations Support: coordinate with dispatch, management, warehouse, and office to support scheduling and inventory.

Skills

Garage door systems knowledge

Field service experience

Coaching and training ability

Customer communication

Job description

HELP Plumbing, Heating and Air Conditioning is seeking a Home Services Specialist to serve as the technical expert for the garage door department. You will establish quality standards, develop technician training, and create standard operating procedures while performing hands-on garage door service, repairs, installations, and customer sales as needed.

This is a non-supervisory, field-based role that influences technician performance through coaching, technical guidance, and collaboration with