Garage Door Field Tech & Training Coach

HELP Plumbing, Heating and Air Conditioning; Sharonville (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive pay and commission package

Company vehicle and gas card

Medical/Dental/Vision/Life Insurance/

Long & Short‑Term Disability

401(K) with employer match

Paid time off and holidays

Ongoing professional development and培训

Gym Membership Reimbursement

Job summary

HELP provides HVAC, plumbing and electrical services in the Cincinnati region and beyond. The Home Services Specialist leads garage door service with hands‑on repairs, installations, and customer sales when needed, acting as a technical guide rather than a supervisor.

Responsibilities include coaching technicians, building training programs, and shaping standard operating procedures for the new garage door department, while coordinating with dispatch and management to ensure efficient job

Qualifications

• 3–5 years of experience in residential garage door installation, service, or repair.
• Experience mentoring, coaching, or training technicians, or serving as a lead technician, strongly preferred.
• Strong knowledge of residential garage door systems, openers, springs, cables, tracks, controls, installation methods, troubleshooting, and related safety practices.
• Demonstrated ability to teach technical concepts, provide constructive feedback, influence without formal authority, and communicate effectively with technicians, customers, and Leadership.

Responsibilities

• Perform garage door inspections, repairs, maintenance, replacements, installations, opener service, spring and cable work, safety checks, and troubleshooting for residential customers.
• Evaluate customer needs, explain repair and replacement options, prepare accurate estimates, recommend appropriate products or upgrades, and conduct sales in a professional and ethical manner.
• Conduct ride‑alongs, jobsite observations, and completed‑work inspections to verify workmanship, safety, documentation, and customer service standards. Provide timely coaching and technical feedback, identify skill gaps, and communicate recurring performance concerns or development needs to the Home Services Manager.
• Build and deliver ongoing training for new and existing technicians, including technical skills, diagnostics, installation methods, service procedures, safety, sales presentation, customer communication, vehicle organization, paperwork, and software usage.
• Help establish the operating foundation, tools, standards, and training systems for the new garage door department. Create, document, implement, and continuously improve standard operating procedures for garage door service, repairs, installations, safety practices, parts usage, sales process, warranty handling, documentation, and quality control.
• Coordinate with dispatch, management, warehouse, and office staff to support scheduling, inventory readiness, product selection, documentation, and efficient job completion.

Skills

Garage door systems knowledge

Troubleshooting expertise

Coaching and training ability

Strong communication with technicians

Safety practices implementation

Tools

Hand & power tools

Job description

HELP provides HVAC, plumbing and electrical services in the Cincinnati region and beyond. The Home Services Specialist leads garage door service with hands‑on repairs, installations, and customer sales when needed, acting as a technical guide rather than a supervisor.

Responsibilities include coaching technicians, building training programs, and shaping standard operating procedures for the new garage door department, while coordinating with dispatch and management to ensure efficient job