Garage Door Service Specialist & Training Coach

HELP Plumbing Heating Cooling & Electric; Cincinnati (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Medical/Dental/Vision/Life Insurance

401(K) with employer match

Paid time off and holidays

Long & Short-Term Disability

Ongoing professional development and培训

Job summary

HELP Plumbing Heating Cooling & Electric is seeking a Home Services Specialist to serve as the garage door department's technical expert. You will perform hands-on installation, service, repairs, and customer sales while developing training and SOPs to ensure safe, high-quality field execution across Cincinnati and nearby markets.

The role requires 3–5 years in residential garage doors, coaching/mentoring experience, and solid knowledge of door systems, openers, springs, cables, and safety

Qualifications

• 3–5 years of experience in residential garage door installation, service, or repair.
• Experience mentoring, coaching, or training technicians, or serving as a lead technician, strongly preferred.
• Strong knowledge of residential garage door systems, openers, springs, cables, tracks, controls, installation methods, troubleshooting, and related safety practices.

Responsibilities

• Perform garage door inspections, repairs, maintenance, replacements, installations, opener service, spring and cable work, safety checks, and troubleshooting for residential customers.
• Evaluate customer needs, explain repair and replacement options, prepare accurate estimates, recommend appropriate products or upgrades, and conduct sales in a professional and ethical manner.
• Conduct ride-alongs, jobsite observations, and completed-work inspections to verify workmanship, safety, documentation, and customer service standards.
• Build and deliver ongoing training for new and existing technicians, including technical skills, diagnostics, installation methods, service procedures, safety, sales presentation, customer communication, vehicle organization, paperwork, and software usage.
• Help establish the operating foundation, tools, standards, and training systems for the new garage door department. Create, document, implement, and continuously improve standard operating procedures.
• Coordinate with dispatch, management, warehouse, and office staff to support scheduling, inventory readiness, product selection, documentation, and efficient job completion.

Skills

Garage door installation

Garage door service/repair

Coaching/mentoring

Customer service

Safety practices

Driver's license

Job description

HELP Plumbing Heating Cooling & Electric is seeking a Home Services Specialist to serve as the garage door department's technical expert. You will perform hands-on installation, service, repairs, and customer sales while developing training and SOPs to ensure safe, high-quality field execution across Cincinnati and nearby markets.

The role requires 3–5 years in residential garage doors, coaching/mentoring experience, and solid knowledge of door systems, openers, springs, cables, and safety