Garage Door Service & Training Specialist

HELP; Cincinnati (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Company vehicle and gas card

Medical/Dental/Vision/Life Insurance/

Long & Short-Term Disability

401(K) with employer match

Paid time off and holidays

Ongoing professional development and培训

Job summary

HELP is seeking a Home Services Specialist in Cincinnati to serve as the technical expert for the garage door department. You will perform inspections, repairs, and installations while coaching technicians and developing SOPs to improve field execution.

You will also evaluate customer needs, present options, and conduct ethical sales with a strong emphasis on safety and documentation. The role includes ongoing training and career development in a field environment.

Qualifications

• Residential garage door installation/service/repair experience 3–5 years.
• Experience mentoring or training technicians.
• Strong knowledge of garage door components and safety practices.
• Ability to teach concepts and provide feedback.
• Driver's license for OH/KY/IN with clean record.

Responsibilities

• Perform inspections, repairs, installations, and service on residential garage doors.
• Evaluate customer needs, explain options, and conduct ethical sales.
• Observe workmanship, provide coaching, and ensure safety and documentation.
• Develop and deliver technician training and training materials.
• Help establish SOPs and support field operations with dispatch and inventory.

Skills

Garage door experience

Mentoring technicians

Garage door systems knowledge

Teaching technical concepts

Process building in new dept

Customer service & problem solving

Valid driver's license

Tools

Hand and power tools

Job description

HELP is seeking a Home Services Specialist in Cincinnati to serve as the technical expert for the garage door department. You will perform inspections, repairs, and installations while coaching technicians and developing SOPs to improve field execution.

You will also evaluate customer needs, present options, and conduct ethical sales with a strong emphasis on safety and documentation. The role includes ongoing training and career development in a field environment.