Gaming Technician

The Mint Gaming Hall; Franklin (KY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Wage $20/hr

Weekly pay

Bonuses up to $2,000 first year

Medical, Dental, Vision Insurance

401K with Company Match

FSA/HSA

Job summary

The Mint Gaming Hall is seeking a Gaming Technician to perform repairs on gaming machines, conduct preventive maintenance, and document service activity on the casino floor. You will work with fellow technicians and supervisors, manage parts inventory, and stay informed about events and promotions to minimize downtime and deliver a high level of guest service.

This role requires strong technical aptitude in electronics, good record-keeping, and the ability to work day, swing, or night shifts in

Qualifications

• 3 years electronics or installation and maintenance of networking/server-based hardware.
• High school diploma or GED preferred.
• Computer literate with knowledge of Microsoft Windows and Microsoft Office (Excel, Word & Outlook).
• Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months.
• Ability to work a variety of shifts, includes day, swing, late-night, weekend, and holiday shifts.
• Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
• Must pass any and all required background checks.

Responsibilities

• Perform minor and major repairs on Gaming Machines, scheduled and un-scheduled.
• Keep complete records listing repairs of department equipment in accordance with departmental policies and procedures.
• Share and communicate current and relative information regarding terminal status with other Gaming Technician(s) and Lead Gaming Technician(s).
• Perform preventive maintenance to ensure maximum machine performance.
• Be involved in all aspects of machine conversions and relocations to include player tracking and networking.
• Perform routine and advanced Gaming Terminal maintenance on the gaming floor; respond to guest opportunities and floor calls.

Skills

Electronics maintenance

Repair skills

Customer service

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Job description

• Competitive Medical, Dental, and Vision Insurance
• Fully paid Company Life Insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

BIG BENEFITS OF WORKING AT THE MINT:

• Wage: $20 per hour
• Weekly Pay
• Up to $2,000 in bonuses your first year
• Competitive Medical, Dental, and Vision Insurance
• Fully paid Company Life Insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

JOB RESPONSIBILITIES:

• Perform minor and major repairs on Gaming Machines, scheduled and un-scheduled.
• Keep complete records listing repairs of department equipment in accordance with departmental policies and procedures.
• Share and communicate current and relative information regarding terminal(s) status with other Gaming Technician(s) and Lead Gaming Technician(s).
• Perform preventive maintenance to ensure maximum machine performance.
• Be involved in all aspects of machine conversions and relocations to include player tracking and networking.
• Perform routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls
• Establish thorough familiarity with all test and support equipment
• Be aware of all upcoming events and promotions.
• Have thorough knowledge of the player tracking system
• Attend to bill or voucher jams or other failures of the terminals.
• Maintain a thorough knowledge of terminal technical issues and innovations.
• Ensure that any work done meets with the manufacturer's minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals.
• Examine all gaming related equipment for evidence of tampering and mechanical malfunctions.
• Responsible and accountable to comply with all key control policies/procedures.
• Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels.
• Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment.
• Professionally resolve any floor disputes and complaints and refer any unsettled disputes to direct supervisor or Manager.
• The ability and willingness to work in a fast-paced and high-volume environment.
• Provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

EDUCATION AND EXPERIENCE:

• 3 years electronics or installation and maintenance of networking/server-based hardware, preferred.
• High school diploma or general equivalency diploma (GED) preferred.
• Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook)
• Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
• Must pass any and all required background checks.

The Mint Gaming Hall is an equal opportunity employer (EOE). All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristics protected by state or federal law.