Security Officer

The Mint Gaming Hall Bowling Green; Bowling Green (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Medical, Dental and Vision Benefits

Fully paid company life insurance

401K with Company Match

FSA/HSA

We have BIG FUN!

Job summary

A leading entertainment venue in Bowling Green is looking for dedicated team members to provide exemplary guest service and maintain safety standards. Responsibilities include directing guests, assisting law enforcement, and conducting safety patrols. Candidates should have a high school diploma or GED, be at least 18 years old, and be willing to work various shifts, including nights and weekends. Join a fun and supportive work environment focused on delivering top-notch service.

Qualifications

• Ability to work a variety of shifts, including weekends and holidays.
• Must be 18 years or older and pass background checks.

Responsibilities

• Provide directions and escort guests as needed.
• Assist law enforcement and provide emergency first aid.
• Patrol property for safety hazards.
• Maintain professionalism and positive relationships with guests.

Skills

Customer service

Safety awareness

Interpersonal communication

Education

High school diploma or GED

Job description

• Competitive Medical, Dental and Vision Benefits
• Fully paid company life insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

Job Responsibilities

• Gives directions and provides escort to guests in need.
• Provides assistance to civil and law enforcement authorities.
• Assists with jackpot verifications as needed.
• Regularly provides escorts of money and persons in money handling positions.
• Provides emergency first aid to guests and team members as necessary.
• Patrols all sections of the property to identify safety hazards and breaks in security standards.
• Interviews, investigates and documents all applicable incidences in accordance with company policy.
• Records lost and found detailed descriptions of people and incidents.
• Utilize the security radio as instructed and always in a professional manner.
• Meets the attendance guidelines of the department and adheres to departmental and company policies.
• The ability and willingness to work in a fast-paced and high-volume environment.
• To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
• The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shift and staff meetings
• Maintain professionalism and a friendly and approachable demeanor throughout the shift.
• Assist with training/mentoring of new team members as requested.
• Maintain all appearance standards in accordance with established uniform and appearance guidelines.
• Inform manager on duty of any irregularities and unusual situations when they occur.

Education & Experience

• High school diploma or general equivalency diploma (GED) preferred.
• Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
• Must be 18 years of age or older.
• Must pass any and all required background checks.

The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.