Gaming Slot Field Service Technician

Konami Gaming, Inc.; Paris; On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive wages

401(k) match up to 15%

Health, Dental, Vision benefits

PTO and Holidays

Tuition reimbursement

Job summary

Konami Gaming is seeking a Field Service Technician to support installations, repairs, and preventive maintenance for gaming products in the Biloxi, Mississippi area. The role requires on-site work, travel to client sites, and completing service tickets with accuracy.

Training customers on platform options and configurations is part of the job. A strong focus on customer service and professional communication is essential.

Qualifications

• Travel Percentage is high; ability to travel up to 75% of work time on short notice.
• Must have a clean, in-good-standing Driver License (class C) to operate company vehicles.
• Physical capability to move and lift heavy equipment (up to 75 pounds).
• Excellent written and verbal English communication skills required.
• Certification in Gaming-related field highly preferred.

Responsibilities

• Installations, service calls, conversions, PMs, and removals on Konami gaming products within territory.
• Assist lead technician and participate in large game/multi-tech service activities.
• Troubleshoot routine customer issues and support major product installations and conversions.
• Maintain accurate service tickets and inventory for parts and equipment.
• Provide on-site customer training and maintain professional image with customers.

Job description

Konami Gaming is seeking a Field Service Technician to support installations, repairs, and preventive maintenance for gaming products in the Biloxi, Mississippi area. The role requires on-site work, travel to client sites, and completing service tickets with accuracy.

Training customers on platform options and configurations is part of the job. A strong focus on customer service and professional communication is essential.