Slot Floor Specialist: Casino Ops & Customer Service

Boomtown Casino Biloxi; Biloxi (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

PENN Entertainment in Biloxi is hiring for a Slot Technician to support floor operations, ensure machine integrity, and assist customers with a positive gaming experience. The role involves basic maintenance coordination, adherence to gaming laws, and teamwork in a fast-paced casino environment.

Candidates should have cash handling experience, a high school diploma or GED, and the ability to obtain a Gaming Permit.

Qualifications

• Must be at least 21 years old.
• High school diploma or GED; or equivalent experience.
• Cash handling experience.
• Ability to read and interpret documents and write routine reports.
• Must obtain a Gaming Permit and complete ServSafe Alcohol training.

Responsibilities

• Knowledge of and enforcement of all gaming laws and regulations for the role.
• Safeguards assigned Slot assets.
• Responsible for jackpot payoffs.
• Performs minor repairs on slot machines and notifies technician if needed.
• Provides customer service on the slot floor in their area.
• Collaborates with the technical department to keep machines in good order.
• Reports any machine irregularity or suspicious activity.
• Lift up to 50 lbs and stand for long periods; perform routine duties.

Skills

Cash handling

Customer service

Reading comprehension

Basic math

Education

High School Diploma or GED

Tools

Slot machine knowledge

Safety procedures

Job description

PENN Entertainment in Biloxi is hiring for a Slot Technician to support floor operations, ensure machine integrity, and assist customers with a positive gaming experience. The role involves basic maintenance coordination, adherence to gaming laws, and teamwork in a fast-paced casino environment.

Candidates should have cash handling experience, a high school diploma or GED, and the ability to obtain a Gaming Permit.