Slot Floor Specialist — Casino Ops & Customer Service

PENN Entertainment, Inc.; Biloxi (MS); On-site; USD 22,000 - 30,000; Full time

Job summary

PENN Entertainment, Inc. is hiring a Slot Technician in Biloxi, MS to safeguard assets, assist customers, and keep slot machines operating smoothly. You will perform minor repairs, coordinate with the tech team, and ensure compliance with gaming regulations on the floor.

The role requires cash handling experience, a 21+ age, and eligibility for a Gaming Permit with ServSafe Alcohol training. Clear communication and basic computer skills are essential for success.

Qualifications

• Must be at least 21 years old.
• Cash handling experience.
• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• General computer knowledge. Data entry.
• Must be able to obtain a Gaming Permit. Must successfully complete ServSafe Alcohol training certification course.
• Knowledge of casino slot operations preferred. Previous technical experience preferred.

Responsibilities

• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.
• Safeguards assigned Slot assets.
• Responsible for jackpot payoffs.
• Performs minor repairs on slot machines and notifies Slot Supervisor when technician repair is needed.
• Provides customer service on the slot floor in their area.
• Works with the technical department to ensure that all machines in their area are in good working order.
• Reports any machine irregularity or suspicious activity to Slot Supervisor.

Skills

Cash handling

Reading & writing

Mathematical ability

Data entry

Customer service

Team communication

Education

High school diploma or GED

Tools

Basic computer knowledge

Casino slot operations knowledge

Job description

PENN Entertainment, Inc. is hiring a Slot Technician in Biloxi, MS to safeguard assets, assist customers, and keep slot machines operating smoothly. You will perform minor repairs, coordinate with the tech team, and ensure compliance with gaming regulations on the floor.

The role requires cash handling experience, a 21+ age, and eligibility for a Gaming Permit with ServSafe Alcohol training. Clear communication and basic computer skills are essential for success.