Gaming Shift Supervisor

Delaware North at Finger Lakes Gaming & Racetrack; Town of Farmington (NY); Presencial; USD 29.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Descripción de la vacante

Delaware North Gaming is hiring a full-time Gaming Shift Supervisor for Finger Lakes Gaming in Farmington, New York. You will oversee the gaming department operations, ensure guest satisfaction, and comply with rules and procedures while acting as the manager on duty.

The schedule includes weekend and evening shifts; compensation starts at $24.50 per hour with a comprehensive benefits package and opportunities for training and professional growth.

Formación

• Associate degree preferred.
• Minimum six months hospitality experience.
• Ability to obtain NY State Gaming License.
• Intermediate computer skills: Word, Excel, Outlook.

Responsabilidades

• Ensure adequate staffing by monitoring guest volume and wait times.
• Conduct team member hiring, training, development, performance reviews and counseling.
• Supervise jackpot payouts in compliance with regulations and resolve guest issues.
• Plan and schedule work and monitor performance development.
• Collaborate with all departments to keep operations efficient.

Conocimientos

Hospitality experience

Staff supervision

Customer service

Weekend/holiday readiness

Educación

Associate degree

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

The opportunity

Delaware North Gaming is hiring afull-time Gaming Shift Supervisor to join our team at Finger Lakes Gaming in Farmington, New York. In this thrilling location and endless opportunities to provide exceptional guest experience, you will never have a dull day on the job. As a Gaming Shift Supervisor, you will be overseeing the gaming department operations and team members, ensuring superior guest service is being provided, and rules and procedures are followed. You will also be acting as the manager on duty for the overall operation of the video lottery gaming facility.

Schedule: Saturday 2:30 pm- 1:00am Sunday- Tuesday 5:45pm – 4::15am

Pay

$24.50 – $24.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay


• Training and development opportunities


• Employee discounts


• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Ensure adequate staffing by monitoring guest volume and wait times


• Conduct team member hiring, training, development, performance reviews, and corrective counseling


• Supervise authorization for jackpot payouts in compliance with state and company regulations, policies, and procedures, and investigate and resolve guest issues


• Supervise work through planning and scheduling of work assignments and performance development


• Work closely with all departments to ensure that the operation is running efficiently and effectively

More about you

• Associate degree preferred


• Ability to obtain a NY State Gaming License


• Minimum six months’ hospitality experience


• Intermediate computer skills including Microsoft Word, Excel, and Outlook


• Capacity to work weekends, holidays, and swing shifts

Shift details

Evenings
Holidays
Every weekend
10hr shift

Source: Hospitality Online