Cage Supervisor

Delaware North at Finger Lakes Gaming & Racetrack; Town of Farmington (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Gaming is seeking a full-time Cage Supervisor at Finger Lakes Gaming in Farmington, New York. You will oversee all cage and vault operations to ensure compliance with state, federal, and company guidelines.

The role includes leading a team, training new staff, resolving customer issues, and preparing routine reports. The position requires the ability to handle large cash transactions and maintain accuracy in a fast-paced gaming environment.

Qualifications

• Minimum of 1 year supervisory experience.
• Must be able to handle large cash transactions and reconcile vault.
• Strong communication and interpersonal skills in a high-volume environment.

Responsibilities

• Lead and supervise team; plan and schedule work assignments.
• Participate in selection and training of new team members.
• Investigate and resolve customer complaints and issues.
• Assist in preparing daily and weekly reports.
• Monitor inventory supplies for cage operations.
• Maintain supervisor cash bank transactions and balance money at end of shift.
• Monitor ticket redemption machines and schedule maintenance.

Skills

Supervisory experience

Cash handling

Microsoft Office

Tools

Microsoft Office

Job description

The opportunity

Delaware North Gaming is searching for a full-time Cage Supervisor to join our team at Finger Lakes Gaming in Farmington, New York. In this role you will oversee all areas of the cage and vault to ensure that all state, federal, and Delaware North guidelines and procedures are being followed.

Pay

$24.50 – $24.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Lead and supervise team, providing planning and scheduling of work assignments, and performance development
• Participate in the selection and training of new team members, working to ensure they are knowledgeable of laws and procedures
• Investigate and resolve customer complaints and issues
• Assist in the preparation of daily and weekly reports
• Monitor inventory supplies for cage operations
• Maintain an accurate cash bank and balance money at end of each shift; investigate all variances and report when applicable
• Monitor the ticket redemption machines and schedule maintenance as needed
• Maintain the supervisor bank transactions daily when necessary

More about you

• Minimum of 1 year supervisory experience
• Must be able to handle large money transactions accurately and reconcile vault
• Superior communication and interpersonal skills and the ability to lead in a results-oriented, high volume environment required
• Basic computer skills and knowledge of Microsoft Office required
• Must be able to obtain and maintain a state gaming license
• No college degree required

Physical requirements

• Ability to lift 30 lbs occasionally
• Must be able tobend and life occasionally, stand for long periods of time
• Gaming environment, environment may be smoky with moderate-to-high noise levels

Shift details

Days
Evenings
Overnight
Holidays
M-F
Weekends
10hr shift