Gaming Retail Lead - Drive Guest Experience

GameStop; Mount Pleasant (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Paid time off

Health insurance

Dental

Vision

Bonus opportunities

Job summary

GameStop is seeking an Assistant Store Manager to support the Store Manager in all facets of store operations. You will help create a sales-focused environment by sharing product knowledge, ensuring a clean, organized store, and growing guest loyalty through outstanding service.

This role supervises Sales Associates and Retail Keyholders in the absence of the Store Manager, promotes promotions, handles POS transactions, and ensures compliance with company policies while delivering memorable

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Responsibilities

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously.
• Support the total shopping environment, including visual and operational elements and current sales initiatives.
• Promptly and accurately process guest purchases/return transactions using POS system.
• Respond to guest comments or questions in person or on the phone; escalate issues to Store Manager when needed.
• Promote GameStop’s guest benefits, e.g., reservations program and loyalty program.
• Supervise Sales Associates and Retail Keyholders in the absence of Store Manager.

Skills

Guest service

Communication

POS system

Teamwork

Education

High school diploma or equivalent

Associate's or Bachelor's degree in business or related field preferred

Tools

POS system

Job description

GameStop is seeking an Assistant Store Manager to support the Store Manager in all facets of store operations. You will help create a sales-focused environment by sharing product knowledge, ensuring a clean, organized store, and growing guest loyalty through outstanding service.

This role supervises Sales Associates and Retail Keyholders in the absence of the Store Manager, promotes promotions, handles POS transactions, and ensures compliance with company policies while delivering memorable