Gaming Store Manager: Lead Guest Experience

GameStop; New Jersey; On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Full benefits package

401(k)

Paid time off

Health insurance

Bonus potential

Job summary

GameStop is seeking an Assistant Store Manager to support the Store Manager in all facets of store operations, applying our buy, sell, trade, and reservation model to create a sales-driven environment for every guest.

You will supervise Sales Associates and Retail Keyholders, promote guest benefits, ensure product visibility, and maintain a clean, organized store while driving guest loyalty and repeat business.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Responsibilities

• Provide best-in-class guest service: greet guests, respond to questions quickly and courteously, assist guests with video gaming needs, inform guests of promotions, and promote selling behaviors.
• Support the store environment, visual/operational elements, sales initiatives, and guest relationships to drive sales.
• Process guest purchases/returns using POS system accurately and efficiently.
• Promote GameStop guest benefits and loyalty programs.
• Assist Store Manager with training and setting guest service expectations for staff.
• Monitor performance and provide feedback to staff, ensuring alignment with policies and standards.
• Ensure onboarding/training is completed prior to opening or closing shifts.
• Schedule staff to maintain optimal guest service and staffing levels.
• Oversee inventory, restocking, and merchandizing per company guidelines.
• Count, balance, and reconcile daily transactions and manage cash deposits.
• Ensure store safety, cleanliness, and compliance with guidelines.

Skills

Guest service

Communication

POS system

Teamwork

Bilingual: English/Spanish

Attention to detail

Time management

Flexibility

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

POS system

Job description

GameStop is seeking an Assistant Store Manager to support the Store Manager in all facets of store operations, applying our buy, sell, trade, and reservation model to create a sales-driven environment for every guest.

You will supervise Sales Associates and Retail Keyholders, promote guest benefits, ensure product visibility, and maintain a clean, organized store while driving guest loyalty and repeat business.