Gaming-Licensed Hotel Supervisor — Guest Experience

Century Casinos Inc; Caruthersville (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Century Casinos Inc. in Caruthersville, MO is seeking a Hotel Supervisor to lead hotel operations within the Hotel department. You will provide superior service to guests, oversee hourly staff, and ensure a safe, secure environment while safeguarding company assets.

You will direct hotel team members, handle guest concerns, ensure compliance with gaming regulations, and participate in staff training and supervision to maintain high service standards.

Qualifications

• Prior experience in hotel operations, supervision, leadership roles.
• Bachelor’s degree or related combination of education and experience.
• Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.
• Must complete all required company training.

Responsibilities

• Provide work direction to hotel staff and oversee hourly positions.
• Respond to guest complaints and take corrective action within limits.
• Maintain inventory and PAR levels for hotel supplies and amenities.
• Ensure adherence to gaming laws and internal policies.
• Assist in training new employees and address staff issues.

Skills

Customer service

Leadership

Supervision

Communication

Education

Bachelor's degree or related combination of education and experience

Tools

Opera Cloud

Pegasis CRS

Onity keys

Job description

Century Casinos Inc. in Caruthersville, MO is seeking a Hotel Supervisor to lead hotel operations within the Hotel department. You will provide superior service to guests, oversee hourly staff, and ensure a safe, secure environment while safeguarding company assets.

You will direct hotel team members, handle guest concerns, ensure compliance with gaming regulations, and participate in staff training and supervision to maintain high service standards.