Hotel Supervisor

Century Casinos Inc; Caruthersville (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Century Casinos Inc. in Caruthersville, MO is seeking a Hotel Supervisor to lead hotel operations within the Hotel department. You will provide superior service to guests, oversee hourly staff, and ensure a safe, secure environment while safeguarding company assets.

You will direct hotel team members, handle guest concerns, ensure compliance with gaming regulations, and participate in staff training and supervision to maintain high service standards.

Qualifications

• Prior experience in hotel operations, supervision, leadership roles.
• Bachelor’s degree or related combination of education and experience.
• Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.
• Must complete all required company training.

Responsibilities

• Provide work direction to hotel staff and oversee hourly positions.
• Respond to guest complaints and take corrective action within limits.
• Maintain inventory and PAR levels for hotel supplies and amenities.
• Ensure adherence to gaming laws and internal policies.
• Assist in training new employees and address staff issues.

Skills

Customer service

Leadership

Supervision

Communication

Education

Bachelor's degree or related combination of education and experience

Tools

Opera Cloud

Pegasis CRS

Onity keys

Job description

POSITION: Hotel Supervisor GAMING LICENSE: MGC Level 2

PROPERTY: Caruthersville DEPARTMENT: Hotel

POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and

external guests. All employees are required to practice customer courtesy skills to ensure our guests'

receive a remarkable experience. Hotel Supervisor provides work direction to all hotel staff. All hotel

employees are responsible for providing a safe and secure environment to all guests and employees

working for Century, as well as safeguarding company assets. This position will also oversee all

hourly hotel positions.

JOB DUTIES AND RESPONSIBILITIES

The following statements are general examples of the duties of this position and are not all-inclusive

• Maintain PAR levels for all inventory including Sundry, Linens, Terry, Disposable
• Amenities, ETC.
• Responsible for the supervision and successful performance of all hotel employees.
• Respond to guest complaints by taking corrective action within authorized limits.
• Recognize and address service needs, maintenance, etc.
• Assist in the training of new employees, handles employee complaints and problems.
• Instruct assigned personnel on safety policies and procedures: reports all safety hazards to the

appropriate department and follow up to ensure hazards have been eliminated.

• Contacts IT, Housekeeping or Maintenance staff when guests report problems.
• Capable of cleaning rooms and able to operate the front desk.
• Corrects errors and discrepancies on guest accounts and resolves guest complaints.
• Adheres to all gaming laws and regulations.
• Other duties as assigned.

ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Must be able to sit or stand for extended periods, use a computer for prolonged periods,

occasionally walk the property.

• Must be able to occasionally lift up to 15-25 lbs.
• Must be able to work in varied temperatures and noise levels

Mental Demands:

• Must be able to use various computer software programs such as Opera Cloud for PMS, Pegasis for CRS and Onity for keys.
• Must be able to meet and establish deadlines.
• Must be able to see the big picture while focusing on the process and procedures necessary to produce deliverables.
• Must be able to review, comprehend, and communicate various policies and procedures including Federal and State regulations, publications, documents, and correspondence.
• Must be able to multi-task and complete tasks in an interruptive environment under time pressures.
• Must be able to communicate effectively with guests and all levels of team members.
• Must be able to work in a smoking environment with loud noise.

MINIMUM QUALIFICATIONS:

Experience/Education:

• Prior experience in hotel operations, supervision, leadership roles;

Bachelor’s degree or related combination of education and experience.

• Supervisory or management experience preferred.

OTHER:

• Must be able to obtain and maintain a valid Level 2 Missouri Gaming License
• Must complete all required company training.

The statements herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract of employment and are subject to change at any time due to reasonable accommodation, business demands or direction by management.

I have read and understand this job description. I am able to do this job with or without accommodation. If this should change, I will notify my Director of Human Resources immediately and will work toward a solution.

Signed and acknowledged by: _____________________________________ Date: ___________