Gaming Floor Supervisor — Lead Guest Experience

Delaware North; West Memphis (AR); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Training & development

Employee discounts

Flexible schedules

Health insurance

401(k) with company match

Paid vacation days and holidays

Parental bonding leave

Employee assistance program

Tuition reimbursement

Job summary

Delaware North Gaming in West Memphis, Arkansas is seeking a full-time Gaming Shift Supervisor to oversee the gaming department, ensure guest service excellence, and enforce company policies. You will supervise staff, manage scheduling, and act as manager on duty for the video lottery facility.

The role requires an associate degree, exposure to gaming regulations, and at least six months of gaming experience; you should be proficient with Word, Excel, and Outlook, and able to obtain an Arkansas

Qualifications

• Associate degree required.
• At least six months’ gaming experience.
• Ability to obtain an Arkansas State Gaming License.

Responsibilities

• Oversee gaming department operations.
• Supervise staff, training, and performance reviews.
• Schedule staff and plan workforce needs.
• Authorize jackpot payouts per regulations and investigate guest issues.
• Coordinate with other departments to ensure smooth operation.

Skills

Staff management

Scheduling

Guest service

Education

Associate degree

Tools

Microsoft Word

Excel

Outlook

Job description

Delaware North Gaming in West Memphis, Arkansas is seeking a full-time Gaming Shift Supervisor to oversee the gaming department, ensure guest service excellence, and enforce company policies. You will supervise staff, manage scheduling, and act as manager on duty for the video lottery facility.

The role requires an associate degree, exposure to gaming regulations, and at least six months of gaming experience; you should be proficient with Word, Excel, and Outlook, and able to obtain an Arkansas