Representative, Front Desk

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 34,000 - 45,000; Full time

Job summary

Resorts World Las Vegas is seeking a Front Desk Representative to assist with guest registration and check-out, owning the guest experience during arrival and departure. You will issue room keys, redeem promotions, balance payments, and coordinate requests with other departments to ensure a seamless stay.

Strong customer service, excellent English communication, and a polished appearance are essential. This role requires flexibility to work varied shifts, including nights, weekends, and

Qualifications

• Ability to work varied shifts, including nights, weekends and holidays.
• Strong interpersonal and guest service orientation.
• Clear and effective communication in English.
• Polished appearance and professional demeanor.
• Ability to follow company rules, policies and procedures.

Responsibilities

• Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms as needed.
• Redeem promotions, issue comps and review guest play.
• Ensure all payment methods are accounted for and balanced at shifts' start and end.
• Resolve guest challenges and special requests promptly.
• Coordinate guest requests with applicable departments.
• Monitor lobby traffic and guest queues to minimize wait times.
• Support seamless mobile check-in usage and maintain check-in equipment.
• Maintain cleanliness and organization of assigned areas.
• Notify management or security of unusual events or lost items.

Skills

Interpersonal skills

Customer service

English communication

Professional appearance

Education

High School Diploma or equivalent

Job description

Summary Statement

The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.

Primary Job Duties

• Includes but is not limited to: Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms.
• Redemption of promotions, issuance of comps and reviewing guest play.
• Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest challenges and special requests within a timely manner.
• Assist in coordination of guest requests with all applicable departments.
• Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
• Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Staying current on all job‑related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications

• Includes but is not limited to: Ability to work varied shifts, including nights, weekends, and holidays.
• Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred

• Minimum six months of previous customer service experience in a similar or related field.
• Two years of previous Front Desk experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Ability to obtain the following: Nevada gaming Registration at Resorts World Las Vegas.

Company Core Values

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non‑negotiable responsibilities.

Everyone is an Ambassador—No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

Everyone works in Safety—If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

Everyone works in Security—If you see something, it is your responsibility to say something. You must notify the appropriate department or individual if you feel there is a security concern.

Everyone works in EVS—If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

Everyone works in Guest Experience—If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

About Resorts World Las Vegas

Welcome to Resorts World Las Vegas Careers. Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world‑class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state‑of‑the‑art gaming floor, globally inspired dining, luxury retail, award‑winning entertainment, and forward‑thinking technology.

At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us.

Equal Opportunity Employer

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.