Technician, Information Technology

Resorts World Las Vegas LLC; Nevada (IA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Resorts World Las Vegas LLC is seeking an IT Technician to install, maintain, and repair hardware, software, and network devices within our luxury resort environment in Las Vegas. You will ensure the IT infrastructure is robust, secure, and used to its maximum capabilities, serving as the first line of support for end users and maintaining thorough technical documentation.

The ideal candidate has strong knowledge of operating systems, data privacy, and network fundamentals, plus experience in

Qualifications

• Experience in installing, configuring, and troubleshooting computer hardware and software.
• Experience with database programming and software installation.
• Ability to manage service requests and incidents within ITSM solutions.
• Excellent communication in English, both written and spoken.
• Willingness to work varied shifts including nights, weekends, and holidays.
• Strong customer service skills in a high-end hospitality environment.
• Ability to adhere to company policies, procedures, and security rules.

Responsibilities

• Install, maintain, and repair hardware, software, and network devices.
• Troubleshoot hardware and software issues to ensure usability.
• Repair or replace damaged hardware.
• Provide user support and act as first contact for errors.
• Manage technical documentation and ITSM service requests.
• Define software, hardware, and network requirements; ensure proper utilization.

Skills

IT operating systems

Database programming

ITSM knowledge

English communication

Shift flexibility

Customer service

Compliance knowledge

Education

Bachelor's or associate degree in computer science/engineering or related field

Job description

Summary Statement

The IT Technician is a qualified Computer Technician who will install, maintain, and repair hardware, software, and network devices. This position will ensure that adequate IT infrastructure is in place and is used to its maximum capabilities. The IT Computer technician must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability to fix issues and ensure functionality. The goal is to install and maintain high quality networks and computer systems.

Primary Job Duties

• Installing, configuring, and troubleshooting hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Providing support to users and being the first point of contact for error reporting.
• Managing technical documentation.
• Ability to manage service requests and incidents within ITSM solution.
• Define software, hardware, and network requirements.
• Offer timely technical support and teach users how to utilize computers correctly.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications

• Working knowledge of computer operating systems, internet security and data privacy principles.
• Working knowledge in database programming and software installation.
• Ability to manage service requests and incidents within ITSM solutions.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred

• Bachelor's or associate degree in computer science, Engineering or related field.
• Experience working with hospitality systems and analytics.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum two years of experience working in an Information Technology (IT) department.
• Minimum two years of experience computer networks and systems maintenance or a similar role.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Ability to obtain the following: Gaming Control Board Registration.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
• Work is typically performed in an office environment, but work is also done in retail or FB Venues, and outside on occasion.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador-No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety-If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security-If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS-If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience-If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Welcome to Resorts World Las Vegas Careers

Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you're starting your career or growing in your profession, we invite you to build your legacy with us.

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.