Resort, Senior Executive Host

Resorts World Las Vegas LLC; Las Vegas (NV); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Resorts World Las Vegas is seeking a Sr. Resort Executive Host to cultivate relationships with targeted gaming and non-gaming patrons, driving incremental revenue while delivering premier guest experiences.

The role requires coordinating guest visits, assisting international clientele, and ensuring compliance with company policies and licensing while maintaining a polished, first-class service presence on property.

Qualifikationen

• Ability to communicate effectively in English.
• High school diploma or equivalent.
• Proof of eligibility to work in the United States required.

Aufgaben

• Manage all aspects of the guest’s visit (spa, dining, in-room dining, transportation, cabanas, rooms, folio check-out).
• Cultivate and identify patrons with incremental spend throughout the resort.
• Assist international clientele.
• Interact with players in person and via phone, email, text, and written correspondence.
• Provide information to team leadership regarding guest feedback, concerns, or issues.
• Adhere to Resort World Las Vegas policies and Title 31 compliance; maintain required licensing.

Kenntnisse

English communication

Customer service

Professional appearance

Policy compliance

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Summary Statement

The Sr. Resort Executive Host, develops and maintains relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. Sr. Resort Executive Host will assist with our clientele. The ideal candidate for this position should have a passion for meeting and assisting gaming/non-gaming resort guests.

Primary Job Duties

• Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for guests.
• Cultivate and identify patrons with incremental spend throughout the resort.
• Assist international clientele.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
• Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications

• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred

• Strong existing following of mass premium and high-end patrons.
• Minimum 3 years working in a large, luxury resort setting.
• Minimum 3 years Resort Marketing or premium customer hosting experience.

Minimum Education and Experience

At least 21 years of age. High school diploma or equivalent. Certificates, Licenses, Regulations: Proof of eligibility to work in the United States Ability to obtain the following: Nevada Gaming Registration.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is typically performed in a luxury property setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Team Member Responsibilities

Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Welcome to Resorts World Las Vegas Careers

Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us. Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.