Gaming Commission Inspector

Turning Stone Enterprises; United States; On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Paid weekly

Tuition assistance

401k retirement plan

Healthcare benefits

Job summary

Turning Stone Enterprises seeks a Gaming Inspector to uphold fairness and integrity in gaming operations. You will investigate, arbitrate, and resolve complaints, ensuring adherence to compact requirements and internal controls across departments.

Attention to detail will support smooth, secure gaming experiences for guests. Qualified candidates have a Bachelor’s degree or related experience, proficiency in Word/Outlook/Excel, and strong interpersonal and vaulting judgment skills.

Qualifications

• Bachelor’s degree or 1–2 years in regulation, gaming, law enforcement or related field.
• Proficient with Microsoft Word, Outlook and Excel.
• Strong conflict resolution, interpersonal, and discretion skills.
• Able to stand/walk for long periods and lift 11–20 pounds.

Responsibilities

• Observes gaming-related activities and ensures compliance with Nation-State compact requirements and National Indian Gaming Commission internal controls.
• Investigates and resolves gaming-related complaints or inquiries with independent judgment.
• Collaborates with Surveillance, Games and/or other departments to investigate and resolve complaints.
• Verifies validity of large wins at gaming machines, Pull tabs, Bingo and Keno.

Skills

Conflict resolution

Interpersonal skills

Discretion and independent judgment

Education

Bachelor’s Degree in Business Administration or related field

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

Job Requirements

Starting Pay Range: $47,000K - $50,000/yearly (non-exempt)

Swing shift (3pm-11pm)

As a Gaming Inspector, you will ensure compliance and integrity in gaming operations. Your responsibilities include investigating, arbitrating, and resolving gaming-related complaints or inquiries. You will ensure adherence to Nation-State compact requirements, NIGC minimum internal controls, and internal accounting controls. Collaborating with gaming staff, you will uphold standards of fairness and transparency, contributing to a secure and enjoyable gaming environment. Your attention to detail will be crucial in identifying and addressing potential issues for smooth operation.

What you will do as a Gaming Inspector:

• Observes gaming-related activities and ensures compliance with Nation-State compact requirements and National Indian Gaming Commission internal controls.
• Using independent judgment and discretion, investigates and resolves gaming-related complaints or inquiries initiated by patrons.
• Collaborates with Surveillance, Games and/or other departments as necessary to thoroughly investigate and resolve complaints.
• Verifies validity of large wins at gaming machines, Pull tabs, Bingo and Keno.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-l evel golf courses, and other unique ventures.

Work Experience

To be successful as a Gaming Inspector, you'll need:

• Bachelor’s Degree in Business Administration, Public Administration, Criminal Justice, Audit, or related field preferred; OR one to two years of professional experience in regulation, gaming, law enforcement or related field, OR an equivalent combination of education and work experience will be considered.
• Must be proficient in Microsoft Word, Outlook, and Excel programs.
• Strong conflict resolution skills. Excellent interpersonal skills. Proven ability to exercise discretion and independent judgment.
• Must be able to stand/walk for long periods of time and lift up to 11-20 pounds.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Resort Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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