Players Club Manager

Boyd Gaming; Mulvane (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Boyd Gaming Corporation seeks a capable leader to ensure daily operations of the Player's Club, oversee staff development, and drive promotions to boost membership while maintaining top customer satisfaction. The role requires ensuring compliance with gaming regulations and managing guest requests with effective resolutions.

The candidate should bring experience in Player's Club or gaming management, strong communication, and the ability to obtain necessary licenses.

Qualifications

• Two (2) years Player's Club experience or two (2) years management in gaming industry preferred.
• Proficient in MS Computer applications and player tracking system.
• Must be able to obtain gaming license.
• Strong verbal and written communication skills.
• Must be 21 yrs or older.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsibilities

• Responsible for successful daily operations of Player's Club.
• Oversee activities and development of staff.
• Implement promotions designed to increase Player's Club membership and ensure highest level of customer satisfaction.
• Supervise performance of Representatives, including hiring, training, scheduling, and discipline.
• Ensure all state gaming rules and regulations are adhered to as they pertain to the club and its personnel.
• Issue complimentary services consistent with company policy.
• Override necessary functions for team members.
• Respond to guest special requests or complaints and create resolution.
• Maintain all equipment and proper inventory of supplies.
• Maintain written records and documents of shift transactions and gaming regulations.
• Other duties as assigned

Skills

Player's Club experience

Management in gaming

MS Office

Player tracking system

Verbal & written communication

Tools

MS Office

Player tracking system

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for successful daily operations of Player's Club. Oversee activities and development of staff. Implement promotions designed to increase Player's Club membership and ensure highest level of customer satisfaction.

Supervise performance of Representatives, including: hiring, training, scheduling, discipline, etc.to ensure optimaloperations of Player's Club.

Knowledge of all special events and promotional activities and communicate all information to Player's Club Supervisors and Representatives to assist guest appropriately.

Formulate, direct and implement daily, weekly, monthly goals for all Player's Club staff.

Ensure all state gaming rules and regulations are adhered to as they pertain to the club and its personnel.

Issue complimentary services consistent with company policy.

Override necessary functions for team members.

Respond to guest special requests or complaints and create resolution. * Full understanding of player tracking system and maintenance for accuracy.

Formulate, direct and implement daily, weekly, monthly goals for all Player's Club staff.

Maintain all equipment and proper inventory of supplies.

Maintain written records and documents of shift transactions and gaming regulations.

Other duties as assigned

Qualifications

Two (2) years Player's Club experience or two (2) years management in gaming industry preferred.

Proficient in MS Computer applications and player tracking system.

Must be able to obtain gaming license. * Strong verbal and written communication skills.

Must be 21 yrs or older.

Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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