Gameday Automation Engineer: Runbooks, AI & Incidents

YinzCam, Inc.; Pittsburgh (Allegheny County); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Paid time off

Paid maternity/paternity leave

Medical, dental & vision insurance

LA Fitness gym membership

Coursera plan for 10,000+ courses

Snacks and beverages

Parking near office

Sports teams product work

Job summary

YinzCam, Inc. is seeking a Gameday Operations Engineer to drive responsiveness for clients and automate runbooks across NFL, NBA, NHL, MLS, and other matches.

This on-site role requires handling fast-paced requests, debugging backend systems, and coordinating with ticketing partners to ensure smooth gamedays. The ideal candidate has 4+ years in Java/SQL and gameday operations, with a penchant for AI-driven automation and strong English communication to represent us well to clients during peak

Qualifications

• 4+ years of Java and SQL experience.
• 4+ years in gameday operations and incident management for digital platforms in sports.
• 4+ years troubleshooting mobile-ticketing issues with major providers.
• 4+ years creating and running gameday runbooks for sports organizations.
• 4+ years using tools such as Proxyman, Charles Proxy.
• Experience/interest in using AI tools to automate business processes.

Responsibilities

• Create and run all gameday runbooks for NFL/NHL/NBA/MLS/EPL matches, posting results to clients before game time.
• Review incident reports to identify root causes quickly under gameday pressure and respond to fans/clients.
• Automate gameday runbooks using AI tools to maximize efficiency.
• Write RCA reports for every incident and deliver to clients promptly.
• Document incidents in JIRA to enable developers to address issues in a timely manner.
• Coordinate with third parties (ticketing providers) to resolve issues on gamedays.

Skills

Java

SQL

Gameday operations

Incident management

Gameday runbooks

AI tools

Troubleshooting

English communication

Tools

Proxyman

Charles Proxy

Job description

YinzCam, Inc. is seeking a Gameday Operations Engineer to drive responsiveness for clients and automate runbooks across NFL, NBA, NHL, MLS, and other matches.

This on-site role requires handling fast-paced requests, debugging backend systems, and coordinating with ticketing partners to ensure smooth gamedays. The ideal candidate has 4+ years in Java/SQL and gameday operations, with a penchant for AI-driven automation and strong English communication to represent us well to clients during peak