Gameday Operations Engineer

YinzCam, Inc.; Pittsburgh (Allegheny County); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Paid time off

Paid maternity/paternity leave

Medical, dental & vision insurance

LA Fitness gym membership

Coursera plan for 10,000+ courses

Snacks and beverages

Parking near office

Sports teams product work

Job summary

YinzCam, Inc. is seeking a Gameday Operations Engineer to drive responsiveness for clients and automate runbooks across NFL, NBA, NHL, MLS, and other matches.

This on-site role requires handling fast-paced requests, debugging backend systems, and coordinating with ticketing partners to ensure smooth gamedays. The ideal candidate has 4+ years in Java/SQL and gameday operations, with a penchant for AI-driven automation and strong English communication to represent us well to clients during peak

Qualifications

• 4+ years of Java and SQL experience.
• 4+ years in gameday operations and incident management for digital platforms in sports.
• 4+ years troubleshooting mobile-ticketing issues with major providers.
• 4+ years creating and running gameday runbooks for sports organizations.
• 4+ years using tools such as Proxyman, Charles Proxy.
• Experience/interest in using AI tools to automate business processes.

Responsibilities

• Create and run all gameday runbooks for NFL/NHL/NBA/MLS/EPL matches, posting results to clients before game time.
• Review incident reports to identify root causes quickly under gameday pressure and respond to fans/clients.
• Automate gameday runbooks using AI tools to maximize efficiency.
• Write RCA reports for every incident and deliver to clients promptly.
• Document incidents in JIRA to enable developers to address issues in a timely manner.
• Coordinate with third parties (ticketing providers) to resolve issues on gamedays.

Skills

Java

SQL

Gameday operations

Incident management

Gameday runbooks

AI tools

Troubleshooting

English communication

Tools

Proxyman

Charles Proxy

Job description

About YinzCam

YinzCam is a tech leader in sports, developing mobile apps, Connected TV apps, and analytics solutions for sports teams, leagues, events, and venues worldwide. With over 180 professional sports clients and more than 100 million app installs globally, we are dedicated to developing technology to connect fans with the live events they love, year-round, 24/7. Our IPTV product has elevated venues like Mercedes‑Benz Stadium, Rocket Mortgage FieldHouse, and Allegiant Stadium.

Description

Note: This role is fully on-site in our Pittsburgh Office. This is not a remote or hybrid position.

YinzCam is looking for a client‑focused and proactive Gameday Operations Engineer to provide responsiveness to clients and to build out the automation of gameday runbook checks on the use of YinzCam's mobile apps and websites. The ideal candidate has a passion for building workflows with AI, QA, testing, debugging, root‑cause analysis, and more. The role will require responding to, and managing, multiple customer requests at a fast pace, particularly on gamedays. We are a 24/7/365 global sports entity, and our clients play on weekends and week‑nights. This role requires working on gamedays.

Key Attributes

• Loves sports, and relishes the intensity and adrenaline of working on gamedays.
• Is detail‑oriented, and can discern issues, minute details, anomalies, and more.
• Is deeply technical, and can troubleshoot backend servers, SQL databases, network traffic, and more.
• Writes with particular emphasis on English grammar and communication, to represent us well to clients.
• Has started to dabble with AI tools, and can bring that interest and passion to automate our gameday runbooks.

Daily Responsibilities

• Creating and running all of our gameday runbooks for NFL games, NHL games, NBA games, MLS matches, EPL/EFL matches, and more, which means going through a detailed list of checks, and posting the results of those checks to clients before the game starts.
• Reviewing incident reports from fans and clients, to understand the root‑cause quickly (especially under the pressure cooker of gamedays), and to respond quickly to fans and clients.
• Automating our gameday runbooks using AI tools and workflows, to the largest extent possible.
• Writing root‑cause analysis (RCA) reports, for every incident, to ensure that we get these back to clients in a timely manner.
• Documenting incidents into JIRA, so that developers can work to address them, and ensuring that they do get addressed in a timely manner.
• Coordinating with third‑parties (especially ticketing providers) to ensure that third‑party issues are resolved speedily on gamedays.

Qualifications

• 4+ years of experience in Java and SQL.
• 4+ years of experience in gameday operations and incident management for digital platforms for sports.
• 4+ years of experience in troubleshooting mobile‑ticketing issues with the major ticketing providers.
• 4+ years of experience in creating and running gameday runbooks for any sports‑related organization.
• 4+ years of experience in using tools such as Proxyman, Charles Proxy, etc.
• Experience/interest in using AI tools to automate different business processes (even if it has been a hobby).
• An appetite to work in the adrenaline‑charged, fast‑paced environment of gamedays.
• Strong desire to learn and grow career towards leading operations on a global scale for our organization.

Benefits

• Paid time off every year.
• Paid maternity and paternity leave.
• Full medical, dental and vision health insurance.
• Paid gym membership in LA Fitness.
• Paid Coursera plan to take 10,000+ courses around the world.
• Beverages and snacks.
• Paid parking near the office.
• Building products for well‑known sports teams.